<div>Alfa HR Consulting is a leading provider of human resources solutions. Our team of experienced HR professionals is dedicated to helping businesses of all sizes manage their people and create a positive and productive work environment. We offer a range of services, including talent management, employee benefits and policies, performance management, and compliance with employment laws and regulations. Our goal is to help businesses develop and implement HR strategies that drive success, while also providing expert guidance and support on all HR-related matters. Let Alfa HR Consulting be your partner in maximizing the potential of your greatest asset - your people.&nbsp;</div>

Alfa Hr Consultancy

<div>We are seeking a Quality Analyst to join our team. The Quality Analyst will be responsible for monitoring and evaluating the quality of our customer interactions, identifying areas for improvement, and providing feedback to our customer service team.</div><div>Key Responsibilities:</div><ul><li>Monitor and evaluate the quality of customer interactions through phone, email, and chat channels</li><li>Identify areas for improvement in customer service and provide feedback to team members and management</li><li>Develop and maintain quality standards and evaluation criteria</li><li>Collaborate with team members to develop and implement training programs to improve customer service quality</li><li>Provide coaching and mentoring to team members to help them improve their performance</li><li>Analyze customer feedback and recommend process improvements to enhance the customer experience</li><li>Maintain accurate records of quality evaluations and provide regular reports to management</li><li>Participate in customer service team meetings and provide input on quality-related issues</li></ul><div>Qualifications:</div><ul><li>Bachelor's degree in any field.</li><li>1+ years of experience in customer service quality assurance, preferably in a call center environment</li><li>Knowledge of quality assurance methodologies and tools</li><li>Excellent analytical and problem-solving skills</li><li>Strong written and verbal communication skills</li><li>Ability to work collaboratively with cross-functional teams</li><li>Detail-oriented with a focus on quality</li><li>Familiarity with customer service metrics and KPIs</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment</li></ul><div>If you are passionate about customer service and enjoy working in a collaborative environment, we encourage you to apply for this exciting opportunity.</div><div>Other Details:</div><ul><li>Monday to Saturday Working.</li><li>Shift – Day shift ( Shift Timings: 9:30 am to 6:30 pm )</li><li>Skillset -Experienced in QA for 1 year</li><li>Vacancies- 1</li><li>Qualification: - Any Graduates</li><li>5.5 Days working 2-day week offs. 1st and 3rd Saturday will we working day</li><li>Shift Timing</li><li>Shifts between 09: 30 am -06:30 pm</li><li>ENGLISH + 2 REGIONAL LANGUAGE</li><li><strong>Salary Upto 40K</strong></li></ul><div><br></div>