Our Core Business Values
Arab Solutions believes that technology is at the forefront of empowering people and organisations throughout the world. Our core business values are, therefore, to discover opportunities for creating a transformation to use our knowledge and expertise in supporting positive change and to enable people in producing powerful new developments.

We deliver on time and in budget
 Using a consultative approach, our experts identify which areas of our clients business can benefit from our services. This transforms IT from overhead cost, albeit one that provides commodity services, into a strategic value-add for our clients business. Arab Solutions is committed to meeting our client’s needs as well as working within their budgetary parameters.

Arab Solutions

Job Role: Project Manager / SDM (Bilingual – Arabic &amp; English)
Location: Doha&nbsp;
Experience: 3 - 5
Role Overview:
We are seeking a results-driven Project Manager / Service Delivery Manager (SDM) who is fluent in both Arabic and English to lead project execution and ensure high-quality service delivery. This role bridges communication between stakeholders, clients, and internal teams while ensuring projects are delivered on time, within scope, and aligned with business objectives.
Key Responsibilities Project Management
<ul>
<li>Plan, execute, and manage projects from initiation to closure</li>
<li>Define scope, timelines, milestones, and deliverables</li>
<li>Track project progress and manage risks, issues, and dependencies</li>
<li>Ensure projects are delivered on time, within budget, and to quality standards</li>
</ul>
Service Delivery Management
<ul>
<li>Oversee end-to-end service delivery and client satisfaction</li>
<li>Ensure SLA/KPI adherence and continuous performance improvement</li>
<li>Act as the primary point of contact for client communications</li>
<li>Manage incident escalation, resolution, and reporting</li>
</ul>
Stakeholder &amp; Communication Management
<ul>
<li>Communicate effectively with Arabic and English-speaking stakeholders</li>
<li>Facilitate meetings, status updates, and executive reporting</li>
<li>Translate business requirements between clients and technical teams</li>
</ul>
Team Coordination
<ul>
<li>Collaborate with cross-functional teams (IT, operations, support)</li>
<li>Ensure clear roles, responsibilities, and accountability</li>
<li>Drive alignment between delivery teams and business goals</li>
</ul>
Process &amp; Improvement
<ul>
<li>Implement best practices in project and service management</li>
<li>Identify opportunities for process optimization and efficiency</li>
<li>Maintain documentation, reports, and governance standards</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Fluent in Arabic and English (spoken and written)</li>
<li>Proven experience as a Project Manager or Service Delivery Manager</li>
<li>Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid)</li>
<li>Experience managing SLAs, KPIs, and client relationships</li>
<li>Excellent communication, negotiation, and problem-solving skills</li>
<li>Ability to manage multiple projects and priorities simultaneously</li>
</ul>
Preferred Qualifications
<ul>
<li>Certification such as PMP, PRINCE2, ITIL, or equivalent</li>
<li>Experience in IT services, managed services, or enterprise environments</li>
<li>Familiarity with project management tools (e.g., Jira, MS Project, ServiceNow)</li>
</ul>