Our Core Business Values
Arab Solutions believes that technology is at the forefront of empowering people and organisations throughout the world. Our core business values are, therefore, to discover opportunities for creating a transformation to use our knowledge and expertise in supporting positive change and to enable people in producing powerful new developments.

We deliver on time and in budget
 Using a consultative approach, our experts identify which areas of our clients business can benefit from our services. This transforms IT from overhead cost, albeit one that provides commodity services, into a strategic value-add for our clients business. Arab Solutions is committed to meeting our client’s needs as well as working within their budgetary parameters.

Arab Solutions

Job Title: Support Engineer
Location: Doha, Qatar
Language Requirement: Arabic (Mandatory)
Experience: 3–5 Years
Job Summary
We are looking for a skilled and proactive Support Engineer to join our team in Doha. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring smooth IT operations. This role requires strong problem-solving skills, customer focus, and fluency in Arabic.
Key Responsibilities
<ul>
<li>Provide technical support to end-users for hardware, software, and network-related issues</li>
<li>Diagnose, troubleshoot, and resolve IT incidents in a timely manner</li>
<li>Manage and track support tickets through the ticketing system</li>
<li>Install, configure, and maintain systems, applications, and devices</li>
<li>Collaborate with internal teams to resolve complex technical issues</li>
<li>Perform system monitoring and ensure high availability of services</li>
<li>Document issues, solutions, and standard operating procedures</li>
<li>Support system upgrades, patches, and maintenance activities</li>
<li>Ensure compliance with IT policies and security standards</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>3–5 years of experience in IT Support / Technical Support roles</li>
<li>Strong knowledge of:
<ul>
<li>Windows / Linux operating systems</li>
<li>Networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)</li>
<li>Active Directory and user management</li>
</ul>
</li>
<li>Experience with ticketing tools (e.g., ServiceNow, Jira, or similar)</li>
<li>Good understanding of hardware and software troubleshooting</li>
<li>Excellent communication skills in Arabic (mandatory) and basic English</li>
<li>Strong analytical and problem-solving abilities</li>
</ul>
Preferred Qualifications
<ul>
<li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certifications)</li>
<li>Experience in enterprise or managed service environments</li>
<li>Knowledge of ITIL processes</li>
</ul>