Bloomfieldx Analytics Private Limited

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EDI Production Support Consultant
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Primary objective
Provide day-to-day operational support for global EDI/B2B processes, reduce the operational workload on the existing EDI team.
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Preferred experience
<ul>
<li>3–5+ years of EDI/B2B production support experience</li>
<li>Good understanding of both ANSI X12 and EDIFACT transactions</li>
<li>Experience supporting common EDI documents such as 850/ORDERS, 855/ORDRSP, 856/DESADV, 810/INVOIC and 832/PRICAT</li>
<li>Experience with an EDI managed-services platform; OpenText Trading Grid experience strongly preferred</li>
<li>Experience troubleshooting failed EDI transactions, mapping/data issues and AS2/VAN/Interconnect connectivity problems</li>
<li>Familiarity with ERP integration and flat-file/XML interfaces</li>
<li>Experience working with ServiceNow incidents, requests and operational queues</li>
<li>Strong communication skills and ability to work with internal business teams, external customers and vendors</li>
</ul>
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Core Responsibilities – Production Support
<ul>
<li>Monitor EDI production alerts, notifications and shared support mailboxes</li>
<li>Monitor OpenText production transactions and identify failed or delayed transactions</li>
<li>Perform initial triage and troubleshooting of EDI production issues</li>
<li>Research transaction/data issues using OpenText and related internal systems</li>
<li>Reprocess/retransmit failed transactions when appropriate</li>
<li>Coordinate with GarPac/4GL teams when issues originate or require changes in the backend system</li>
<li>Work with OpenText and other EDI providers on production incidents and connectivity issues</li>
<li>Create, update and manage ServiceNow incidents, service requests and operational tasks</li>
<li>Follow issues through resolution and provide clear status updates to the EDI team and business stakeholders</li>
<li>Support Customer Service, Vendor Compliance and other business teams with day-to-day EDI questions</li>
<li>Maintain operational documentation, recurring-issue notes and troubleshooting procedures</li>
<li>Identify recurring production problems and escalate patterns to the internal EDI team for permanent resolution</li>
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