<div>We bring NVIDIA GeForce NOW to Thailand. </div><div>Push the boundaries of Gaming and AI industries.</div>

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<h2>Overview:</h2><div>The Customer Service Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing the customer service team and implementing strategies to enhance the overall customer experience. This role is essential in maintaining positive relationships with customers and ensuring that their concerns are addressed promptly and effectively.</div><h2>Key Responsibilities:</h2><ul><li>Manage and lead the customer service team to deliver exceptional service</li><li>Develop and implement customer service policies and procedures</li><li>Handle escalated customer inquiries and complaints</li><li>Monitor customer service metrics and KPIs</li><li>Identify and implement training programs for the team</li><li>Collaborate with other departments to resolve customer issues</li><li>Ensure adherence to compliance and quality standards</li><li>Review and improve customer service processes</li><li>Participate in customer service improvement initiatives</li><li>Prepare and analyze reports on customer feedback</li><li>Manage customer service budgets and resources</li><li>Stay updated on industry trends and best practices</li><li>Oversee the implementation of customer service technology and tools</li><li>Lead customer service performance reviews and appraisals</li><li>Contribute to the development of customer service strategies</li></ul><h2>Required Qualifications:</h2><ul><li>Bachelor's degree in Business Administration or related field</li><li>Proven experience in a customer service managerial role</li><li>Excellent leadership and team management skills</li><li>Strong problem-solving abilities</li><li>Exceptional communication and interpersonal skills</li><li>Proficiency in customer service software and CRM systems</li><li>Ability to analyze and interpret customer service data</li><li>Knowledge of industry regulations and standards</li><li>Customer-centric mindset and strategic thinking</li><li>Proven track record of improving customer satisfaction</li><li>Ability to work effectively in a fast-paced environment</li><li>Certification in Customer Relationship Management (CRM) is a plus</li><li>Experience in developing and implementing customer service training programs</li><li>Ability to drive change and continuous improvement</li><li>Strong conflict resolution and decision-making skills</li></ul>