<div>We bring NVIDIA GeForce NOW to Thailand. </div><div>Push the boundaries of Gaming and AI industries.</div>

Brothers Pictures

<h2>Overview:</h2><div>The role of an Online Customer Service Representative is crucial to our organization as it directly impacts customer satisfaction and the overall reputation of our brand. Online Customer Service Representatives play a key role in providing assistance, resolving customer inquiries, and maintaining a positive online customer experience.</div><h2>Key Responsibilities:</h2><ul><li>Engage with customers via online chat, email, or social media platforms</li><li>Respond to customer inquiries and provide timely, accurate information</li><li>Resolve customer complaints or issues effectively and efficiently</li><li>Assist customers with product or service-related questions</li><li>Ensure a positive online customer experience through excellent communication and problem-solving skills</li><li>Adhere to company policies and procedures regarding customer interactions</li><li>Work collaboratively with other departments to address customer needs and concerns</li><li>Maintain detailed records of customer interactions and transactions</li><li>Identify and escalate priority issues to the appropriate channels</li><li>Stay updated on product knowledge and company policies to provide accurate information to customers</li><li>Handle online transactions, refunds, and exchanges</li><li>Assist in generating reports on customer interactions and feedback</li><li>Participate in ongoing training and professional development</li><li>Strive to meet and exceed customer service goals and targets</li><li>Ensure data privacy and security when handling customer information</li></ul><h2>Required Qualifications:</h2><ul><li>High school diploma or equivalent; additional education or certification is a plus</li><li>Proven experience in customer service or a related field</li><li>Strong written and verbal communication skills</li><li>Ability to effectively multitask and manage time efficiently</li><li>Excellent problem-solving abilities and conflict resolution skills</li><li>Empathetic and patient demeanor towards customers</li><li>Proficiency in using online communication tools and platforms</li><li>Ability to work well in a team environment and collaborate with colleagues</li><li>Strong attention to detail and accuracy in data entry and record-keeping</li><li>Familiarity with CRM systems or customer service software</li><li>Flexibility to work shifts, including evenings and weekends</li><li>Demonstrated ability to work under pressure and handle challenging situations</li><li>Passion for providing exceptional customer service and building positive customer relationships</li><li>Understanding of data privacy regulations and compliance</li><li>Proactive attitude towards learning and adapting to new technologies and processes</li></ul>