<div>Companies today are increasingly providing Support - both internally and externally - on Slack and Teams. The ad-hoc use of triage channels and customer Slack rooms creates problems of missed responses, lack of service metrics and anxiety for all the responders who individually keep scanning Slack rooms. ClearFeed converts Slack channels into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein. We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack. We were founded by experienced managers and second-time entrepreneurs and are based out of Bangalore, India.</div>

ClearFeed

<div>ClearFeed is an AI-powered conversational support platform that streamlines customer and employee interactions on Slack and Microsoft Teams. By integrating with tools like Zendesk, Jira, and Salesforce, we enhance support efficiency and collaboration. Backed by Peak XV's Surge, 8VC, and prominent Silicon Valley angels, our mission is to revolutionize enterprise communication.</div>
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<div><b>Why ClearFeed?</b></div>
<ul>
<li>Impactful Mission:&nbsp;Join us in solving a significant challenge that affects businesses worldwide.</li>
<li>Experienced Leadership:&nbsp;Collaborate with founders who have a track record of scaling businesses and crafting notable products.</li>
<li>Strong Foundation:&nbsp;Supported by Peak XV and top-tier Silicon Valley angels, we're set on a path of significant impact and growth.</li>
<li>Core Team Opportunity:&nbsp;Work closely with the founders, playing a pivotal role in the direction and success of the company.</li>
<li>Career Growth:&nbsp;Be part of a fast-growing company, with ample opportunities to develop your skills and advance your career.</li>
<li>Diverse Role:&nbsp;Engage in a multifaceted position that encompasses responsibilities often found in specialist roles at larger companies.</li>
<li>Health and Wellness Perks:&nbsp;Enjoy premium health insurance and unlimited teleconsultations with specialist doctors, ensuring your well-being is always a priority.</li>
</ul>
<div><b>Role Overview</b></div>
<div>In this role, you will contribute significantly to the backend development of our product. Your responsibilities will include:</div>
<ul>
<li>Development and Learning:
<ul>
<li class="ql-indent-1">Building efficient, clean, and reusable features, libraries, and components.</li>
<li class="ql-indent-1">Participating in code reviews to ensure quality and foster knowledge sharing.</li>
<li class="ql-indent-1">Engaging in discussions on software design and contributing to key technology decisions.</li>
<li class="ql-indent-1">Supporting deployment, monitoring, and testing strategies to enhance product reliability and performance.</li>
</ul>
</li>
<li>Team Collaboration:
<ul>
<li class="ql-indent-1">Working alongside team members on various development tasks and projects.</li>
<li class="ql-indent-1">Adapting to new frameworks and languages as necessary to achieve project goals.</li>
<li class="ql-indent-1">Taking initiative in addressing challenges and contributing to the team’s problem-solving efforts.</li>
</ul>
</li>
</ul>
<div><b>What We're Looking For</b></div>
<ul>
<li>A genuine interest in backend development and eagerness to engage with all aspects of SaaS platform development.</li>
<li>The ability to learn new technologies and frameworks as required.</li>
<li>Experience with or willingness to learn about various storage backends like PostgreSQL, Redis, etc.</li>
<li>A proactive approach to code writing, reading, and review.</li>
<li>An agile mindset, with the capacity to prioritize and make decisive product decisions.</li>
</ul>
<div><b>Ideal Candidate</b></div>
<ul>
<li>You're passionate about simplifying workplace communications.</li>
<li>You're keen to grow rapidly within a startup environment and embrace challenges.</li>
<li>You enjoy working autonomously and excel in solving open-ended problems.</li>
<li>You have a background in backend development, particularly with <b>Node.js and TypeScript. </b>Experience with Sequelize and PostgreSQL is viewed favorably.</li>
</ul>
<div><b>Perks</b></div>
<ul>
<li>Hybrid work: Enjoy the best of both worlds with our hybrid work model, allowing you to spend 4 days in the office for collaborative work and meetings while enjoying the flexibility of working from home for 1 day a week.&nbsp;</li>
<li>Team Lunches: Join your colleagues for team lunches on Tuesdays, and know them beyond work.&nbsp;</li>
<li>Relocation Assistance : One time relocation assistance will be provided by the company to make your experience of moving in better.</li>
<li>Health benefits - Insurance cover and free online teleconsultation for you and your family members.</li>
</ul>
<div><b>Join Us</b></div>
<div>If you're excited about contributing to a company at the forefront of technology and innovation, and you value a workplace that prioritizes your health and well-being, we’d love to hear from you.</div>
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