Coders Brain is a global leader in it services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.

We achieved our success because of how successfully we integrate with our clients.

Coders Brain Technology Pvt. Ltd.

<ul><li>Acts as an IT Service Management Process SME responsible for the development, implementation and management of Service Catalog Management Processes &amp; Policies as determined by the overall ITSM Roadmap.&nbsp;</li><li>Lead and drive all Continual Service Improvement enhancements to the SCM process and ServiceNow implementation in accordance with Industry "Good Practice" (i.e., ITIL Framework).&nbsp;</li><li>Participate in the organizational change management plan supporting the adoption of SCM processes and tools working with People Management and other departments in the promotion of standardized processes across the JCI Technology organization.&nbsp;</li><li>Manage and work with the Governance, Risk &amp; Compliance department on the development and operationalization of Associated SCM Policies and Controls&nbsp;</li><li>Manage and drive the development, enhancement, and configuration of the ServiceNow platform in support of SCM, ensuring data quality and consistency.&nbsp;</li></ul><div>Education&nbsp;</div><div><span style="color: rgb(68, 68, 68);">Bachelor's Degree&nbsp;</span>&nbsp;</div><div>Years of Experience&nbsp;</div><div><strong>4 - 7 years&nbsp;</strong>&nbsp;</div><div>Type of Experience&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">​Experience in management of IT Service Management processes.&nbsp;</span>&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">Experience in definition of Technology Services and Associated SCM best practices.</span>&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">Experience working within the ServiceNow ITSM Suite of products.&nbsp;</span>&nbsp;</div><div>Qualifications&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">​​ServiceNow highly preferred</span>&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">ITIL Foundation (V3 / 4) certification preferred</span>&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">ITIL Capability certification(s) in Service Strategy, Service Design preferred</span>&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.&nbsp;&nbsp;</span>&nbsp;</div><div>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span style="color: rgb(68, 68, 68);">Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.&nbsp;</span>&nbsp;</div><div><br></div>