Coders Brain is a global leader in it services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.

We achieved our success because of how successfully we integrate with our clients.

Coders Brain Technology Pvt. Ltd.

<div><strong style="color: rgb(29, 28, 29);">Responsibilities:</strong></div><div><span style="color: rgb(29, 28, 29);"> On a day to day basis, you'll be responsible for issues raised by Anritsu customer on Mclaw solutions </span></div><div><span style="color: rgb(29, 28, 29);">&nbsp;</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;24X 7 team coverage by working in shifts .Weekend and public holiday coverage availability</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mainitaining SLA and providing solutions within timelines </span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Act as Point of escalation for issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution on Mclaw</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to self-drive customer requirements and prioritize work through personal responsibility, accountability, and teamwork.</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to create IN-DEPTH technical issue and resolution root cause analysis (RCA) leveraging debugging tools and develop solutions to meet customer needs, this may involve installation &amp; upgrade activities </span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and report product issues and prioritize resolution with the engineering teams</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshooting / debugging - e.g. tcpdump, wireshark, traceroute, route.</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Drive communication between customer and engineering teams, providing detailed communications and instructions</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create and maintain knowledge base articles to prevent &amp; resolve similar issues quickly</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preparing step by step activity procedure, performing live activities during maintaince window after customer approval </span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create Root Cause Analysis documentation</span></div><div><span style="color: rgb(29, 28, 29);">&nbsp;</span></div><div><strong style="color: rgb(29, 28, 29);">Desired Skills/Qualification:</strong></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience with ticket tools, SLA &amp; customer support handling&nbsp;</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3-8 years of experience based with Technical Support experience and configuration management</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge of Telecom protocols (SS7, CAMEL,SIP,Diameter) Architecture (GSM,UMTS,4G), calls flows </span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge in Linux &amp; troubleshooting</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Installation/Configuration/Administration</span></div><div><span style="color: rgb(0, 0, 0);">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication, time management, and process adherence skills</span></div><div style="text-align: center;"><span style="color: rgb(29, 28, 29);">&nbsp;</span></div><div>&nbsp;</div><div><br></div>