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Coders Brain Technology Pvt. Ltd.

<div>ServiceNow Technical Project Manager</div><div><br></div><div>In the role of a Project Manager, you are a ServiceNow and Project Management expert</div><div>contributing to different phases of the Service Management tool solution lifecycle. You</div><div>will be intensely involved in solution design, architecture advice, project execution w.r.t</div><div>ServiceNow as Service Management Platform. You will also play an important role in</div><div>delivering strategic medium to long term projects, delivering above designed solutions</div><div>transforming customer’s Service Management tool landscape. You will also mentor and</div><div>manage teams delivering projects around ServiceNow implementation / transformation,</div><div>review deliverables and ensure noiseless delivery in the projects.</div><div>Experience:</div><div>● 8 to 15 years’ experience</div><div>● Proven experience in Delivering ServiceNow Solutions to large customers</div><div>● Proven experience of Project Management, implementing and supporting global</div><div>ITSM platform solution with ServiceNow as preferred tool</div><div>Required:</div><div>● Project Management and Team Management</div><div>● Help define project scope, goals and deliverables</div><div>● Able to identify core project team members and manage the project against set</div><div>deliverables</div><div>● ServiceNow experience on Implementation, Design, Upgrades, Performance</div><div>analytics, Configuration of LDAP, GIR, Service Catalog, Workflow, Incident, Problem,</div><div>Change Management, Knowledge Management, Release Management, Asset</div><div>Management, Service Request Management, Service Level Management, Reports</div><div>and Update set migration.</div><div>● Enforce project guidelines, manage project budgets, allocations, and resourcing</div><div>requirements</div><div>● Able to plan and project deployment of critical deliverables, track and update</div><div>deviations and work on building performance improvement plans (People,</div><div>Process, Technology Focus)</div><div>● Support and direct team</div><div>● Risk Management</div><div>● Lead quality assurance</div><div>● Monitor and report on project progress</div><div>● Present to stakeholders reports on progress as well as problems and solutions</div><div>● Implement and manage change when necessary to meet project outputs</div><div>● Evaluate and assess the result of the project</div><div><br></div><div>● Support relevant stakeholders to define and document the problem and the high-</div><div>level solution to solve large/complex prospects, support/owns the problem</div><div><br></div><div>definition and documentation</div><div>● Ability to analyse the customer/client issues and provide relevant solutions,</div><div>anticipate customer needs, and provide inputs for solutioning. Able to build client</div><div>confidence</div><div><br></div><div>● Should have strong business value articulation skills</div><div>● Able to liaise with customer/client key stakeholders and drive strategic planning</div><div>and improvement initiatives.</div><div>Domain Knowledge:</div><div>● Demonstrate thorough understanding of industry standards to suggest relevant</div><div>enhancements for simple gaps and compliance.</div><div>● Demonstrates a deep understanding of ITIL best practices as core skill</div><div>● Understands the IT Services landscape at various levels. Understands how to</div><div>manage delivery / sales in an IT business environment.</div><div>● Preferred Certification (Not Mandatory)</div><div>○ ITIL V3 foundation Certification</div><div>○ Service Now certified</div>