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Coders Brain Technology Pvt. Ltd.

<div><strong>Location : PAN India</strong></div><div><br></div><div><span class="ql-cursor">﻿</span><span style="color: black;">The Sr Analyst, Configuration Management performs on a team as a Subject Matter Expert (SME) for the function of Configuration Management Processes and Services. The purpose of this position is to ensure that the Configuration Management Database is managed, maintained, and governed to ensure data quality and completeness.</span></div><div><strong style="color: rgb(0, 176, 80);"><u>•Responsible for overseeing configuration changes made to all applications and infrastructure within the IT environment and the updates to their corresponding records in the CMDB</u></strong></div><div><span style="color: black;">•Tracks CM (configuration management) tasks and action items, management of the change repository, and prepares and coordinates CM correspondence and documentation.</span></div><div><strong style="color: rgb(0, 176, 80);"><u>•Fully understands ServiceNow CMDB, ITOM and ITIL and work as expert in Configuration Management</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Support develop and maintain CMDB architecture by defining CI class, hierarchy, and CI relationship</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Collaborates with CI data owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are current. Directs and schedules the training of new CI owners and CI coordinators.</u></strong></div><div><span style="color: black;">•Understand and support Business Service Concept and how the data works in the CSDM</span><strong style="color: black;">(Good to have)</strong></div><div><span style="color: black;">•Support implement ITOM related projects by interacting with stakeholder to understand their pain points and offer efficient solution to them</span><strong style="color: black;">(Good to have)</strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Responsible for Configuration Management documentation</u></strong></div><div><span style="color: black;">•Support problem solving activities conduct by senior engineers</span></div><div><span style="color: black;">•Proactively work together with ServiceNow Product owner on innovative solutions</span><strong style="color: black;">&nbsp;(Good to have)</strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Ensure that Configuration Management and CMDB are standards, data is maintained with high quality to support process that depend on them</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Support design and management of integration of the CMDB with other external data provider system</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Support and plan bulk changes in the CMDB data</u></strong></div><div><span style="color: black;">•Discuss technical challenges and solution with Product Owner</span></div><div><strong style="color: rgb(0, 176, 80);"><u>•Promote CMDB best practice</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Accountable for dashboards, KPI, heath and the integrity of the CMDB</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Defines, creates, and monitors CI data health reports dashboards and works with the CI data owners to resolve any issues.</u></strong></div><div><span style="color: black;">•Implements audits and facilitates communications/remediations related to configuration management.</span></div><div><strong style="color: rgb(0, 176, 80);"><u>•Creates, monitors, and implements success criteria for CMDB program.&nbsp;Evaluates performance metrics to include configuration status reports against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary.</u></strong></div><div><strong style="color: rgb(0, 176, 80);"><u>•Creates, defines, implements, and improves CI data governance processes</u></strong></div><div><span style="color: black;">Bachelor's Degree or related work experience</span></div><div><span style="color: black;">4 - 7 years</span></div><div><strong style="color: rgb(0, 176, 80);"><u>•ServiceNow Scripting using JavaScript.</u></strong></div><div><span style="color: black;">•Strong communication with technical and non-technical stakeholders</span></div><div><span style="color: black;">•Extensive knowledge of ServiceNow Common Service Data Model Framework&nbsp;</span><strong style="color: black;">(Good to have)</strong></div><div><span style="color: black;">•ITIL Foundation (V3 / 4) Certification&nbsp;</span><strong style="color: black;">(Good to have)</strong></div><div><span style="color: black;">•ITIL Capability certification(s) in Service Strategy, Service Design</span></div><div><strong style="color: rgb(0, 176, 80);"><u>•Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.</u></strong></div><div><span style="color: black;">•Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.</span></div>