Coders Brain is a global leader in it services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.

We achieved our success because of how successfully we integrate with our clients.

Coders Brain Technology Pvt. Ltd.

<div><span style="color: rgb(34, 34, 34);">JD below:</span></div><div><span style="color: rgb(34, 34, 34);">Well-versed in Service Cloud concepts</span></div><div><span style="color: rgb(34, 34, 34);">Case management</span></div><div><span style="color: rgb(34, 34, 34);">SLAs and milestones</span></div><div><span style="color: rgb(34, 34, 34);">Omnichannel</span></div><div><span style="color: rgb(34, 34, 34);">Case aging and setting of business operation days (calendar days / business days / custom)</span></div><div><span style="color: rgb(34, 34, 34);">Case escalation rules</span></div><div><span style="color: rgb(34, 34, 34);">Knows the basics of the Salesforce core platform</span></div><div><span style="color: rgb(34, 34, 34);">Has moderate understanding of software engineering concepts (knows basically the difference of "modularized" vs "spaghetti" kind of coding)</span></div><div><span style="color: rgb(34, 34, 34);">Has moderate understanding of the pros and cons of coding and configuration</span></div><div><span style="color: rgb(34, 34, 34);">Good in their soft skills. Doesn't necessarily have to be the best English speaker, but someone who can explain.</span></div>