<div>D Recruitment Company – Established in the year 2012, has consistently risen among the leading global executive search firms with Pan India Operations. Our success story is built on the foundation of performance, consistent delivery and service, with over 70% of our work derived from continued projects from existing clients.</div><div>We partner along with our clients from leading Global Organizations from the IT, ITES, FMCG, Banking, Logistics, SME’s, eCommerce, Educational Institutions, Healthcare Providers, Manufacturing Units, Oil &amp; Gas and Semi-Conductors.</div><div>Our expertise stretches across the gamut of Lateral Hiring, Executive / Leadership Hiring, Permanent Staffing, Contract Staffing, Incubation Center, HR Consulting and Advisory, Policy Formulation and Drafting, Recruitment Process Outsourcing, HR Audits and Exit Management and Offboarding.</div><div>Our values are built on transparency, agility, accuracy, diversity and simplicity. As dedicated and thorough recruiters, DRC has successfully facilitated successful hiring processes by consistently building on our comprehensive in-house database of specific domain experts. As much as we focus on talent with experience, we are equally connected with premium educational institutions to enable the hiring of Freshers. We are committed to identifying the best candidates for any assignment however large or small and are prepared to look beyond regional boundaries and reach out to people willing and competent to fulfil our clients’ needs.</div>

D Recruitment Company

<div><span style="color: rgb(49, 49, 49);">4+ years of experience in UiPath and working in a Support Role.&nbsp;</span></div><div><strong style="color: rgb(49, 49, 49);">Knowledge and Skills Requirements:&nbsp;</strong></div><ul><li>Must possess intermediate UiPath skills – ability to read and understand UiPath Workflows&nbsp;for diagnosis, troubleshooting and escalating to Development Teams&nbsp;</li><li>Must possess the good understanding and working knowledge of Windows Servers, Virtual&nbsp;Machines, Remote Access, interpreting windows event logs, etc (RPA Infrastructure)&nbsp;</li></ul><div><strong style="color: rgb(49, 49, 49);">Experience with the following activities related to Support&nbsp;&nbsp;</strong></div><ol><li style="text-align: justify;">Experience with ITSM tools such as ServiceNow&nbsp;</li><li>General understanding of ITSM guidelines, incident, problem, and change&nbsp;management&nbsp;</li><li>General knowledge of SQL&nbsp;</li><li>Understanding of troubleshooting and windows support tools&nbsp;</li><li>Understanding of various IT Security concepts&nbsp;</li><li>Installation and upgrade of UiPath Studio, Robots, and Orchestrator&nbsp;</li></ol><div><span style="color: rgb(49, 49, 49);">&nbsp;</span></div><ul><li>Good knowledge on at least basic knowledge of any coding language C#/Java, VB Script,&nbsp;Excel VBA (Excel Macros)&nbsp;</li><li>Analyze Requirements analytically and Design efficient and robust solutions following&nbsp;design principles and create a Design document and test cases as per RPA recommendation&nbsp;</li><li>Ability to work within a multi-disciplinary team structure and also independently&nbsp;</li><li>Ability to meet agreed on deadlines and demonstrate productivity with regards to the incident&nbsp;management&nbsp;</li><li>Advanced verbal &amp; written communication skills, and should be able to talk&nbsp;directly/independently with clients to handle production issues/queries&nbsp;</li></ul><div><span style="color: rgb(49, 49, 49);">&nbsp;</span></div><div><strong style="color: rgb(49, 49, 49);">Job Role:&nbsp;</strong></div><div><span style="color: rgb(49, 49, 49);">Solving technical issues related to the RPA platform on VM environment/desktop machines.&nbsp;</span></div><div><span style="color: rgb(49, 49, 49);">Troubleshooting the basic network, application and access issues on Level 1 and Level 2&nbsp;</span></div><div><span style="color: rgb(49, 49, 49);">basis.&nbsp;</span></div><ul><li>Determination of root cause of incidents (configuration vs. defect)&nbsp;</li><li>Liaison with appropriate teams for the development of corrective actions or viable&nbsp;workarounds to resolve incidents&nbsp;</li><li>Acts as a key player between UiPath Product Team and IT services. Ensures to enhance the&nbsp;services/process involved in RPA support for team benefits.&nbsp;</li><li>Provides technical support to remediate basic incidents or technology change ticket orders&nbsp;to support VDI replacement, upgrades and other requests for remediation. Completes the&nbsp;restoration of service within specified SLA parameters with business.&nbsp;</li><li>Provides for the ongoing operations, availability and stability for UiPath infrastructure such&nbsp;as Servers, network and VM guest as per requirements and business directives.&nbsp;</li><li>Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI)&nbsp;and other metrics to ascertain appropriate performance of all tickets&nbsp;</li><li>Creates and maintains appropriate documentation of all tickets supported under RPA&nbsp;</li><li>Support team to ensure up to date inventory and properly accounted for.&nbsp;</li><li>Supports and partners with IT management teams on changing Business and Usual (BAU)&nbsp;directives and advanced planning activities that affect the RPA team.&nbsp;</li><li>Ensure that all RPA issues are addressed. Ensuring the uptime is consistent for all BOT (VM&nbsp;machines).&nbsp;</li><li>Documenting all procedures related to RPA support. Accountable for every assigned task&nbsp;for fixing and delivering the right support.&nbsp;</li><li>Drives initiatives within the RPA Support team for better efficiency. Preparing technical tips&nbsp;and tricks of all important applications which help the team to troubleshoot the issue in a&nbsp;quicker way.&nbsp;</li><li>Adhere to ITIL guidelines for Incident, Problem and Change Management.&nbsp;</li></ul><div><br></div>