<div>D Recruitment Company – Established in the year 2012, has consistently risen among the leading global executive search firms with Pan India Operations. Our success story is built on the foundation of performance, consistent delivery and service, with over 70% of our work derived from continued projects from existing clients.</div><div>We partner along with our clients from leading Global Organizations from the IT, ITES, FMCG, Banking, Logistics, SME’s, eCommerce, Educational Institutions, Healthcare Providers, Manufacturing Units, Oil &amp; Gas and Semi-Conductors.</div><div>Our expertise stretches across the gamut of Lateral Hiring, Executive / Leadership Hiring, Permanent Staffing, Contract Staffing, Incubation Center, HR Consulting and Advisory, Policy Formulation and Drafting, Recruitment Process Outsourcing, HR Audits and Exit Management and Offboarding.</div><div>Our values are built on transparency, agility, accuracy, diversity and simplicity. As dedicated and thorough recruiters, DRC has successfully facilitated successful hiring processes by consistently building on our comprehensive in-house database of specific domain experts. As much as we focus on talent with experience, we are equally connected with premium educational institutions to enable the hiring of Freshers. We are committed to identifying the best candidates for any assignment however large or small and are prepared to look beyond regional boundaries and reach out to people willing and competent to fulfil our clients’ needs.</div>

D Recruitment Company

<div>Team Leader JD</div><div><br></div><div>Minimum Qualification Graduate</div><div>Years of</div><div>Experience 3 to 5 Years of Banking Domain Call Center Experience</div><div>To ensure that the daily and monthly sales targets are met</div><div>Analyze various reports to enhance productivity and conversions</div><div>Ensure team meets and exceed Stipulated Timelines and Service level Agreements.</div><div>Achieve KPI and productivity targets for the team</div><div>DO KRA management and reporting</div><div>Prepare and submit periodic Team performance reports.</div><div>Call handling to develop first hand sensing of customer pulse and manage irate customers.</div><div>Audit Calls and identify the training requirements of each Team Member.</div><div>Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as</div><div>Job required.</div><div>Responsibility To ensure that at no point in time the team lacks supervision.</div><div>Team Leads are responsible for staff retention</div><div>Attending call calibrations with quality and training team.</div><div>Preparing monthly TL review to gauge individual and teams performance.</div><div>Client interaction as and when required; incorporate feedback into the system.</div><div>Give timely &amp; real time feedback with a view towards improving Operational and individual efficiency</div><div>Absenteeism and attrition management</div><div>Contribute to adding value to the engagement</div><div>Scheduled regular coaching and feedback</div><div>Monitor and maintain quality of interaction with customers.</div><div>Working knowledge of MS Office and Computers</div><div>Dialler and Data Management</div><div>Quick learning of new products and processes</div><div>Skills Team Management and Client Management &amp;</div><div>Required Communication Skills Good</div><div>Presentation skills</div><div>MIS knowledge</div><div>Coaching and feedback skills</div><div>Sal - Offered 3.5Lpa</div>