Devdort

Customer Chat Support Associate – Non-Voice Process RELOCATION TO AHMEDABAD IS MANDATORY!
Location: Ahmedabad, Gujarat | Work from Office Employment Type: Full-Time Interview Mode: Online Salary: ₹26,000 – ₹38,000 CTC per month
 About the Role
We are hiring Customer Chat Support Associate – Non-Voice Process to join our Customer Experience team. This opportunity is open to both freshers and experienced professionals with strong written communication skills and a customer-focused approach.
The selected candidates will assist customers through digital communication channels, resolve queries efficiently, and ensure a professional and positive customer experience.
Key Responsibilities
<ul>
<li>
Handle customer queries through chat, email, text, and social media platforms.
</li>
<li>
Understand customer concerns and provide accurate and timely resolutions.
</li>
<li>
Provide clear information regarding products, services, and processes.
</li>
<li>
Maintain excellent standards of written English, grammar, spelling, and professional communication.
</li>
<li>
Handle customer complaints with patience, empathy, and professionalism.
</li>
<li>
Accurately record customer interactions and maintain updated customer information.
</li>
<li>
Follow company policies, processes, and quality standards.
</li>
<li>
Meet assigned quality, productivity, response-time, and customer satisfaction targets.
</li>
<li>
Coordinate with internal teams to resolve customer concerns effectively.
</li>
<li>
Manage multiple customer conversations while maintaining accuracy and service quality.
</li>
</ul>
Eligibility &amp; Requirements
<ul>
<li>
Minimum qualification: 12th Pass / Diploma or equivalent; graduates preferred.
</li>
<li>
Freshers are welcome to apply.
</li>
<li>
Prior experience in customer service, chat support, BPO, or customer experience is an advantage.
</li>
<li>
Excellent written English and grammar skills.
</li>
<li>
Good typing speed and basic computer proficiency.
</li>
<li>
Strong problem-solving and attention-to-detail skills.
</li>
<li>
Ability to multitask and handle multiple conversations efficiently.
</li>
<li>
Willingness to work in rotational shifts, including nights, weekends, and holidays.
</li>
<li>
Candidates must be willing to relocate to Ahmedabad and work from the office.
</li>
</ul>
What We Offer
<ul>
<li>
Comprehensive training and onboarding support.
</li>
<li>
Learning and professional development opportunities.
</li>
<li>
Career growth and internal advancement opportunities.
</li>
<li>
Supportive and professional work environment.
</li>
<li>
Opportunity to develop strong customer service and communication skills.
</li>
<li>
Long-term career opportunities in the Customer Experience and Support industry.
</li>
</ul>
Who Can Apply?
This opportunity is suitable for freshers as well as experienced candidates who have strong written communication skills, basic computer knowledge, and a willingness to build a career in customer support.
Interested candidates can apply now and take the next step toward building their career in Customer Experience.