Devdort

Hiring – Technical Sales &amp; Customer Support Executive
We are hiring for a Technical Sales &amp; Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.
Position
Technical Sales &amp; Customer Support Executive
Experience : 6 Months – 3 Years
Work Mode: Work from Office
Location : Airoli, Navi Mumbai
Rotational Shifts ( Cab facility&nbsp; available in limited areas)
Job Responsibilities
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Handle inbound customer calls and provide professional customer support.
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Understand customer requirements and troubleshoot basic technical issues.
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Assist customers with internet, connectivity, website, account, or technology-related queries.
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Identify opportunities for upselling and cross-selling based on customer requirements.
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Recommend suitable products, upgrades, and additional services.
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Explain product features, benefits, pricing, and usage clearly.
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Handle customer objections and convert suitable opportunities into sales.
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Maintain strong customer satisfaction while achieving sales and productivity targets.
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Accurately document customer interactions and sales activities in the system.
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Escalate complex technical issues to the appropriate team when required.
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Preferred Experience
Candidates with experience in:
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Technical Support
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Customer Support
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Technical Sales
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Inside Sales
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Telecom / ISP / Broadband
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Wi-Fi / Router Sales
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International BPO
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Customer service with upselling/cross-selling
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Key Skills
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Excellent English communication skills
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Strong customer-handling skills
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Basic technical troubleshooting ability
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Sales and upselling skills
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Objection handling
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Problem-solving ability
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Good listening and probing skills
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Comfortable working with sales targets and KPIs
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Ability to explain technical products in simple language
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Products/Areas Candidates Should Be Comfortable With
Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.
Ideal Candidate
A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales opportunity while maintaining a positive customer experience.
Interested candidates can share their updated resume to apply.