<div>Expert Staffing Solutions is a young, vibrant consultancy with a prime objective of providing professional and value added services in terms of recruitment of quality manpower. We provide recruitment solutions for the ever emerging global market in the field of leadership, senior management, IT Infra support, application development support, ITES Voice and other rare skills across all domains and placement program for fresh graduates through our expert training team.</div><div>We as an organization operate differently, we have a great team of professionals working tirelessly to meet your demand, along with it we have collaborated with a huge number of professionals with even greater experience to help us find a solution to take away the pain of recruitment needs of the organizations which justifies our name.</div><div>As an organization we provide far greater assurance of maintaining the quality of resumes, better conversion ratio of those resumes into offers and eventually better joining ratio than existing in the market, along with great deal of value added services. We combine our passion for people with intelligent technology to help organizations and talent convert potential into performance.</div><div>Our significant 9 years of experience, well-established network of top talent and search methodologies have made our firm superior choice for companies seeking the best consultants. These capabilities enable ESS to execute a specific project while keeping a bird’s view on the larger picture. Whether it is recruitment or training and development, a better understanding of both sides of the table helps creating a perfect match. It is consequential that for our several long standing clients, we remain their top choice.</div>

Expert Staffing Solutions

<div><strong>About the team</strong></div><div>Vodafone is the largest mobile and fixed network operator in Europe. We are leader in technology communications through mobile, fixed, broadband and TV. We’re working hard to build a digital future that works for everyone. Our purpose is to “connect for a better future” and our expertise and scale gives us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses, and governments connected and – we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.</div><div><br></div><div><strong>What you will be doing</strong></div><ul><li>Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.</li><li>Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.</li><li>Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.</li><li>Meets standards of job, such as quality standards, adherence to schedule and average handle time.</li><li>May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.</li></ul><div><strong>What you bring</strong></div><ul><li>Excellent customer service skills that build high levels of customer satisfaction</li><li>Excellent verbal and written communication skills</li><li>Demonstrates effective people skills and sensitivities when dealing with others</li><li>Computer navigation and operation skills</li><li>Ability to work both independently and in a team environment</li><li>Ready to work in rotational shift (24x7)</li></ul>