<div>Expert Staffing Solutions is a young, vibrant consultancy with a prime objective of providing professional and value added services in terms of recruitment of quality manpower. We provide recruitment solutions for the ever emerging global market in the field of leadership, senior management, IT Infra support, application development support, ITES Voice and other rare skills across all domains and placement program for fresh graduates through our expert training team.</div><div>We as an organization operate differently, we have a great team of professionals working tirelessly to meet your demand, along with it we have collaborated with a huge number of professionals with even greater experience to help us find a solution to take away the pain of recruitment needs of the organizations which justifies our name.</div><div>As an organization we provide far greater assurance of maintaining the quality of resumes, better conversion ratio of those resumes into offers and eventually better joining ratio than existing in the market, along with great deal of value added services. We combine our passion for people with intelligent technology to help organizations and talent convert potential into performance.</div><div>Our significant 9 years of experience, well-established network of top talent and search methodologies have made our firm superior choice for companies seeking the best consultants. These capabilities enable ESS to execute a specific project while keeping a bird’s view on the larger picture. Whether it is recruitment or training and development, a better understanding of both sides of the table helps creating a perfect match. It is consequential that for our several long standing clients, we remain their top choice.</div>

Expert Staffing Solutions

<div>We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.&nbsp;If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!</div><div><br></div><ul><li>Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.</li></ul><div><br></div><ul><li>&nbsp;&nbsp;<strong><u>Responsibilities</u></strong></li></ul><div><br></div><ul><li>&nbsp;&nbsp;&nbsp;Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15%</li></ul><div><br></div><ul><li>Facilitate verbal and written communication with customers and authorized third parties as required. - 10%</li></ul><div><br></div><ul><li>Maintain accurate records on the Company’s internal systems. - 20%</li></ul><div><br></div><ul><li>Maintain a high level of quality at all times &amp; carry out any other ad-hoc duties as requested by management. - 10%</li></ul><div><br></div><ul><li>Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10%</li></ul><div>&nbsp;</div><ul><li>Provide an efficient professional service to both internal and external stakeholders at all times. - 15%</li></ul><div><br></div><ul><li>&nbsp;&nbsp;Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10%</li></ul><div><br></div><ul><li>Use a variety of systems in addition to Cabot’s internal systems to obtain, utilize and process documentation relating to customers / authorized third parties. - 15%</li></ul><div><br></div><ul><li><strong><u>Education</u></strong></li></ul><div><br></div><ul><li>Required: Bachelor; Any</li></ul><div><br></div><ul><li>Preferred: Bachelor</li></ul><div><br></div><ul><li>Experience</li></ul><div><br></div><ul><li>Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background  Basic PC Skills. GCSE level in English &amp; Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines.</li></ul><div><br></div><ul><li>Preferred: Positive ‘can do’ attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development.</li><li>What We Offer</li><li>We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.</li><li>Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.&nbsp;We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.</li></ul><div><br></div><ul><li>All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.</li></ul><div><br></div>