<div>Expert Staffing Solutions is a young, vibrant consultancy with a prime objective of providing professional and value added services in terms of recruitment of quality manpower. We provide recruitment solutions for the ever emerging global market in the field of leadership, senior management, IT Infra support, application development support, ITES Voice and other rare skills across all domains and placement program for fresh graduates through our expert training team.</div><div>We as an organization operate differently, we have a great team of professionals working tirelessly to meet your demand, along with it we have collaborated with a huge number of professionals with even greater experience to help us find a solution to take away the pain of recruitment needs of the organizations which justifies our name.</div><div>As an organization we provide far greater assurance of maintaining the quality of resumes, better conversion ratio of those resumes into offers and eventually better joining ratio than existing in the market, along with great deal of value added services. We combine our passion for people with intelligent technology to help organizations and talent convert potential into performance.</div><div>Our significant 9 years of experience, well-established network of top talent and search methodologies have made our firm superior choice for companies seeking the best consultants. These capabilities enable ESS to execute a specific project while keeping a bird’s view on the larger picture. Whether it is recruitment or training and development, a better understanding of both sides of the table helps creating a perfect match. It is consequential that for our several long standing clients, we remain their top choice.</div>

Expert Staffing Solutions

<div><span style="font-size: 12px; color: rgb(102, 102, 102);">Handling Inbound/Outbound calls for the Life area Reading and interpreting images of incoming documents Analyze the request and identifying the correct procedure to be followed  Ensure is up to date with the Product Process &amp; Systems Knowledge of the aligned Healthcare area Accurately process the transaction within the required TAT  Performance needs to be in line with the internal SLAs targets  Process work using a variety of different computer applications, depending on the request, to the required standard The role will require the majority of time spent working on a PC, using a variety of computer applications due to a different scenarios, so a high level of computer literacy will be needed Will need to write scenario based emails/letters to customers in response to the queries/requests received from Customers Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams Ensuring that Compliance standards are met, regarding Data Protection  Focus on customer service and aim for zero complaints  Proactively identify and participate in continuous improvement opportunities for the process and organization Adhere to WNS &amp; Client specific policies and compliance regulations Be professional and courteous &amp; maintain a high level of integrity and confidentiality at all times Assist and support Assistant / Deputy Managers wherever required &amp; be part of a collaborative work environment in achieving personal &amp; team goals Engage in personal development</span></div>