<div>Expert Staffing Solutions is a young, vibrant consultancy with a prime objective of providing professional and value added services in terms of recruitment of quality manpower. We provide recruitment solutions for the ever emerging global market in the field of leadership, senior management, IT Infra support, application development support, ITES Voice and other rare skills across all domains and placement program for fresh graduates through our expert training team.</div><div>We as an organization operate differently, we have a great team of professionals working tirelessly to meet your demand, along with it we have collaborated with a huge number of professionals with even greater experience to help us find a solution to take away the pain of recruitment needs of the organizations which justifies our name.</div><div>As an organization we provide far greater assurance of maintaining the quality of resumes, better conversion ratio of those resumes into offers and eventually better joining ratio than existing in the market, along with great deal of value added services. We combine our passion for people with intelligent technology to help organizations and talent convert potential into performance.</div><div>Our significant 9 years of experience, well-established network of top talent and search methodologies have made our firm superior choice for companies seeking the best consultants. These capabilities enable ESS to execute a specific project while keeping a bird’s view on the larger picture. Whether it is recruitment or training and development, a better understanding of both sides of the table helps creating a perfect match. It is consequential that for our several long standing clients, we remain their top choice.</div>

Expert Staffing Solutions

<div style="text-align: center;"><strong>Job Description</strong></div><div style="text-align: center;">&nbsp;</div><div style="text-align: center;"><strong>Position Title, Responsibility Level</strong></div><div style="text-align: center;">Assistant Manager, Operations</div><div style="text-align: center;"><strong>Function</strong></div><div style="text-align: center;">Insurance</div><div style="text-align: center;"><strong>Reports to </strong></div><div style="text-align: center;">Manager/LAM, Operations</div><div style="text-align: center;"><strong>Permanent/ Temporary</strong></div><div style="text-align: center;">Permanent</div><div style="text-align: center;"><strong>Span of Control</strong></div><div style="text-align: center;">1:13</div><div style="text-align: center;"><strong>Location:</strong></div><div style="text-align: justify;">Pune/Noida</div><div style="text-align: center;">&nbsp;</div><div style="text-align: center;"><strong>Roles and Responsibilities</strong></div><div style="text-align: justify;">·&nbsp;Performance management</div><div style="text-align: justify;">·&nbsp;Talent retention</div><div style="text-align: justify;">·&nbsp;Meet process metrics/SLAs</div><div style="text-align: justify;">·&nbsp;Managing shrinkage and financial leakage effectively</div><div style="text-align: justify;">·&nbsp;Planning daily/monthly staffing</div><div style="text-align: justify;">·&nbsp;Provide coaching and feedback to team members for their learning and growth</div><div style="text-align: justify;">·&nbsp;Process improvement and innovation</div><div style="text-align: justify;">·&nbsp;Stakeholder management including client and EXL leadership</div><div style="text-align: justify;">·&nbsp;Handle and resolve customer escalations/calls</div><div style="text-align: justify;">·&nbsp;Ensure compliance with internal policies and procedures, external regulations and information security standards</div><div style="text-align: justify;">·&nbsp;Prepare and analyse various MIS reports</div><div style="text-align: center;">&nbsp;</div><div style="text-align: center;"><strong>Primary Internal Interactions</strong></div><div style="text-align: center;">·&nbsp;Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance</div><div style="text-align: center;">·&nbsp;Quality team for quality performance, feedback and audits for the process</div><div style="text-align: center;">·&nbsp;Training team for any training/refresher requirements</div><div style="text-align: center;">·&nbsp;Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions &nbsp;</div><div style="text-align: center;">·&nbsp;MI/BSS team for various reports</div><div style="text-align: center;">&nbsp;</div><div style="text-align: center;"><strong>Primary External Interactions</strong></div><div style="text-align: center;">	·&nbsp;Stakeholders at the client end to share performance reports and address any issues and queries</div><div>&nbsp;</div><div><strong>Skills</strong></div><div>Ø&nbsp;Good verbal and written English with minimum CEF score of C1-13</div><div>Ø&nbsp;Good computer navigation skills</div><div>Ø&nbsp;Open to work in a 24 x 7 shift window</div><div>Ø&nbsp;Typing speed of 25 words per minute with 90% Accuracy </div><div>Ø&nbsp;Knowledge of Microsoft Office and MS Outlook</div><div>Ø&nbsp;Understanding of P&amp;C insurance</div><div>Ø&nbsp;Strong people management &amp; leadership skills</div><div>Ø&nbsp;Good Analytical, decision making &amp; problem solving skills</div><div>Ø&nbsp;Coaching and Feedback skills</div><div>Ø&nbsp;Spirit of collaboration and team work</div><div>Ø&nbsp;Excellent comprehension and analytical skills </div><div>Ø&nbsp;Customer service orientation</div><div>Ø&nbsp;Quality orientation</div><div>Ø&nbsp;Competent in documentation and conformance with policies/compliances, including audit requirements</div><div>Ø&nbsp;Ability to work independently/with minimum supervision</div><div><span style="color: rgb(77, 77, 77);">&nbsp;</span></div><div><br></div><div><span style="color: rgb(77, 77, 77);">&nbsp;</span></div><div><strong style="color: rgb(77, 77, 77);">&nbsp;</strong></div><div><strong style="color: rgb(77, 77, 77);">Education Requirements</strong></div><div>Graduation (in any stream) or diploma with a minimum of 15 years of education.</div><div><strong style="color: rgb(77, 77, 77);">&nbsp;</strong></div><div><strong style="color: rgb(77, 77, 77);">&nbsp;</strong></div><div><strong style="color: rgb(77, 77, 77);">Work Experience Requirements</strong></div><div>Minimum 3 years work experience in customer service, with at least 1 year of supervisory experience and people management. Experience in UK P&amp;C Insurance will be preferred.</div><div><br></div><div><br></div>