Green clover

<div>Purpose of this Role: </div><div>Looking for a mid-senior level ServiceNow technical expert, an individual contributor, who will be responsible for technical delivery – support, development, and consulting. Role will also contribute to technical support, solution development - analysis, design, development</div><div><br></div><div>As a “Lead Software Engineer, ServiceNow”, you will </div><div>1. Act as senior technical expert in area of platform support delivery – technical support, solution design and development, and consulting. </div><div>2. Act as key counterpart with ServiceNow Platform Architect and ITSM Service Manager for technical consultation. </div><div>3. Collaborate with the team by following, analysing, planning, implementing the assigned demands and requests. </div><div>4. Resolve Platform or application-level issues, perform root cause analysis and collaborate with relevant stakeholders to escalate any unsolved issues. Maintain RCA documents.</div><div>5. Design and implement solutions - analysis, design, implement and test. Create technical specifications and testcases. </div><div>6. Devise and implement platform specific best practices and improvements. </div><div>7. Represent technical forums – DevForums, CAB etc. as a lead technical consultant and solution advisor. </div><div>8. Monitor and maintain optimal system performance. Analyse, propose, and implement solutions for system performance degradation. 9. Utilize technology know-how to automate and simplify standard working process. </div><div>10. Coordinate with business users and other stakeholders 11. Develop KMDB &amp; KEDB (technical guide, FAQs, How-tos) </div><div><br></div><div>As a successful candidate you need to have </div><div>1. More than 7 years of hands-on experience with ServiceNow technical Platform and its components - business rules, client scripts, UI policies and actions, UI pages and macros, script includes, Catalog items, workflows, web services, reports, etc. </div><div>2. Experience working on IT Service Management, IT Asset Management, GRC </div><div>3. Good Knowledge of Flow Designer, Integration Hub, MID Server installation and management, Event management, Orchestration. </div><div>4. Experience in performing major version upgrades, Cloning related activities. </div><div>5. Strong hands-on experience on Web Technologies (XML, HTML, JavaScript, Jelly Scripting, Angular JS, JSON, Web Services, etc.) </div><div>6. Good knowledge of ITIL methodologies, ITSM concepts, RDBMS. Good to have ITIL certification. </div><div>7. Good knowledge of ServiceNow Best Practices and new features. 8. Good knowledge of SDLC processes and best practices – coding, DevOps, testing.</div>