<div><strong>Greenline Pharmacy and Supermarket</strong> is fastest growing Retail Pharmacy &amp; FMCG chain in India. As Pune’s most loved pharmacy, health, FMCG, daily needs product and beauty trading company, Greenline purpose is to champion the health and well-being of every individual in India. Operating more than 8 retail locations across Maharashtra, Greenline is proud to be a neighborhood health destination serving approximately 12,000 customers each day.</div><div><br></div><div>Greenline pharmacists play a critical role in the Maharashtra healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Greenline offers a true omni-channel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities statewide.</div><div><br></div><div>We serve more then One Lakhs Fifty Thousand SKU over the counter &amp; online.&nbsp;</div>

Greenline Healthcare and Supermarket Private Limited

<div><strong>Job Description&nbsp;</strong></div><div><br></div><ul><li>We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.</li></ul><div><br></div><ul><li>If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.</li></ul><div><br></div><ul><li>Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.</li></ul><div><br></div><div><strong>Responsibilities</strong></div><div><br></div><ul><li>Address user tickets regarding hardware, software and networking</li><li>Walk customers through installing applications and computer peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Conduct remote troubleshooting</li><li>Test alternative pathways until you resolve an issue</li><li>Customize desktop applications to meet user needs</li><li>Record technical issues and solutions in logs</li><li>Direct unresolved issues to the next level of support personnel</li><li>Follow up with clients to ensure their systems are functional</li><li>Report customer feedback and potential product requests</li><li>Help create technical documentation and manuals</li></ul><div><br></div><div><strong>Requirements and skills</strong></div><div><br></div><ul><li>Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Working knowledge of office automation products and computer peripherals, like printers and scanners</li><li>Knowledge of network security practices and anti-virus programs</li><li>Ability to perform remote troubleshooting and provide clear instructions</li><li>Excellent problem-solving and multitasking skills</li><li>Customer-oriented attitude</li><li>BSc in Computer Science or relevant field</li></ul><div><br></div><div><strong>Who will NOT fit in:</strong></div><div><br></div><ul><li>You are an individual rock star performer and not a team player</li><li>You feel that ownership of a franchisee account from the start of onboarding to ongoing support. </li><li>You do not enjoy continuous feedback and learning</li><li>You feel like a victim in every challenge raised by customers or partners</li><li>You love blaming others instead of seeking help to get the job done when it matters</li><li>You are afraid to raise challenges at work even if its your senior</li><li>You feel daily standups, weekly reviews and course correction are too much pressure</li><li>You didn't like to plan your work on daily/weekly/monthly/yearly basis and execute</li><li>You just want a 9 to 5 job</li></ul><div><br></div><div><br></div><div>&nbsp;</div><div><br></div>