<div>Hunarstreet Technologies is focussed on making recruitment a reliable, fast, and transparent process. We are focussed on the myriad job opportunities in the Indian start-ups and understand these requirements in all its colours and designs. We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us. Let us help you build a great team !! Drop an email at pramod@hunarstreet.com</div>

Hunarstreet Technologies

<div>Job Summary:</div><div>We are seeking a detail-oriented and analytical CX &amp; Store Auditor to join our team. The successful</div><div>candidate will be responsible for auditing CX and store teams on customer interactions, analyzing</div><div>reports, post-sales support, and adherence to company policies, industry standards, processes,</div><div>customer journey, and thereby providing actionable insights to enhance the overall customer</div><div>experience. This role requires a keen eye for detail, excellent communication skills, and a passion</div><div>for delivering exceptional customer service.</div><div><br></div><div>Key Responsibilities:</div><div>Audit Customer Interactions:</div><div>- Review and evaluate customer emails, chats, and social media interactions and resolution</div><div>provided.</div><div>- Ensure compliance with company policies, procedures, and quality standards.</div><div>Analyze Data:</div><div>- Identify trends, patterns, and areas for improvement in customer interactions.</div><div>- Provide detailed reports and feedback to management, L&amp;D, and customer service teams.</div><div><br></div><div>Provide Insights:</div><div>- Recommend actionable improvements to enhance the customer experience.</div><div>- Collaborate with training and quality teams to develop and implement improvement initiatives.</div><div>Quality Assurance:</div><div>- Develop and update auditing criteria and checklists.</div><div>- Conduct regular audits to ensure consistency and quality in customer experience at store level</div><div>and CX interactions.</div><div>Compliance:</div><div>- Ensure adherence to industry regulations and company policies.</div><div>- Keep updated with best practices and industry standards.</div><div>- Monitor retail operations continuously to ensure adherence to compliance standards.</div><div>Follow-Up Audits:</div><div>- Perform follow-up audits to ensure that corrective actions have been implemented effectively.</div><div>Design evaluation programs:</div><div>- Depending on your company’s objectives, a quality management and development team may be</div><div>responsible for picking the most effective performance metric for your business to analyze.</div><div>Technological responsibilities:</div><div>- Identifying and implementing tools targeted towards improving internal processes within your</div><div>business, quality of customer experience etc.</div><div><br></div><div>Qualifications:</div><div>Education:</div><div>- Bachelor’s degree in Business Administration, Communications, or a related field.</div><div>Experience:</div><div>- Minimum of 3-5 years experience in a customer service or quality assurance role.</div><div>- Experience with customer service auditing or quality assurance preferred.</div><div>Skills:</div><div>- Strong analytical and problem-solving skills.</div><div>- Excellent verbal and written communication skills.</div><div>- Proficient in using customer service software and auditing tools. (FC, FD, Knowlarity, Shopify is</div><div>an advantage)</div><div>- Ability to handle sensitive and confidential information.</div><div>- Strong attention to detail and organizational skills.</div>