<div>Hunarstreet Technologies is focussed on making recruitment a reliable, fast, and transparent process. We are focussed on the myriad job opportunities in the Indian start-ups and understand these requirements in all its colours and designs. We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us. Let us help you build a great team !! Drop an email at pramod@hunarstreet.com</div>

Hunarstreet Technologies

<div><strong>JOB DESCRIPTION</strong></div><div><br></div><div><strong>JOB TITLE:- Customer Support Executive </strong></div><div><br></div><div><strong>PURPOSE OF THE ROLE/JOB:- </strong></div><div><strong>To increase customer lifetime value and ensure customer delight.</strong></div><div><br></div><div><strong>IMPORTANT JOB FUNCTIONS:-</strong></div><ol><li>Resolve customer complaints and provide knowledgeable answers to customer queries</li><li>Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics</li><li>Follow-up on orders and liaise with customers, buyers, etc</li><li>Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry</li><li>Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.</li><li>Able to communicate concisely our company policies to client. Maintain and update regular client correspondence</li><li>Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels</li><li>Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT</li><li>Work with internal and external teams to ensure smooth and timely operations</li><li>Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database</li><li>Provide complete end-to-end resolution to customer issues</li><li>Engage with customers in a friendly and professional manner while actively listening to their concerns</li><li>Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and </li></ol><div>encourages community members to act</div><ol><li>Uploading, editing, scheduling and managing ecommerce website content, services &amp; operations.</li></ol><div><br></div><div><strong>REPORTING RELATIONSHIPS:-</strong></div><div><strong>REPORT TO:- Marketing Head</strong></div><div><strong>REPORTED BY:- NA</strong></div><div><br></div><div><strong>REQUIRED QUALIFICATIONS:-</strong></div><div>Graduation</div><div><br></div><div><strong>SPECIALISED SKILL SETS:-</strong></div><div>Communication Skills</div><div>Content Management</div><div>Problem Solving Skills</div><div>Ms Office especially excel and word</div><div>Spoken and written English</div><div><br></div><div><strong>REQUIRED EXPERIENCE:-</strong></div><div><strong>2 to 3 years of experience </strong></div><div><br></div>