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K20S Information Technology LLC

Job Position:&nbsp;Manager – AI / Digital SPOC (Single Point of Contact)
Experience: 8+ years
Locations: Kingdom of Saudi Arabia (KSA) / Qatar (Onsite)
Duration: Long-term
Mandatory: 3+ years in Ecommerce industry
 Role Purpose: To serve as the regional AI/Digital SPOC responsible for driving adoption,&nbsp;execution, and localization of AI, data, and digital solutions developed at HQ, ensuring strong alignment between central product teams and country business operations.
 Key Responsibilities:  Act as the primary interface between HQ (Dubai) and country teams (KSA / Qatar) for all AI, data, and digital initiatives  Translate regional business requirements into clear inputs for HQ product, data, and technology teams  Drive adoption of AI and digital tools across retail stores, operations, and business functions  Ensure successful implementation and active usage of HQ-built tools inthe region  Capture regional feedback and ensure enhancements/localization are reflected in product roadmaps  Lead on-ground rollout of digital and AI initiatives across stores and functions  Drive change management, training, and user adoption programs  Track adoption metrics, usage behavior, and business impact of deployed tools  Act as program/project manager for multiple digital initiatives in&nbsp;parallel  Coordinate across retail, operations, IT, and business leadership teams to ensure execution alignment  Ensure governance, communication, and reporting between region and HQ

Required Experience:  8–12 years of total professional experience  At least 4–6 years in retail operations, digital transformation, program management, or business technology roles  Experience working in regional or multi-country environments is highly preferred  Exposure to AI, data, analytics, or digital tools in business operations is required (not deep technical expertise, but strong functional understanding)

Preferred Qualifications:  Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field  MBA or equivalent business qualification is a strong advantage  Certifications in project/program management (PMP, PRINCE2, Agile/Scrum) preferred  Exposure to data/AI/digital transformation programs is a plus

Required Skills &amp; Profile:  Strong understanding of retail operations and business processes  Working knowledge of AI, data, analytics, and digital tools  Strong stakeholder management across business and technology teams  Excellent program and project management skills  Ability to act as a bridge between technical teams and business users  Strong execution mindset with focus on adoption and outcomes  High ownership, accountability, and problem-solving ability  Strong communication and influencing skills

Ideal Candidate Profile:  Well-rounded professional with exposure to retail, operations, digital transformation, and data/AI initiatives  Strong “on-ground executor” who ensures tools built at HQ are actually&nbsp;adopted in markets  Change agent who can drive behavioral adoption, not just system deployment  Comfortable working across HQ and regional leadership teams