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K20S Information Technology LLC

Job Title: Genesis Mobile App Administrator
Location: Dubai, UAE&nbsp; Experience: 5+ Years
Joining: Immediate preferred

Job Overview&nbsp; We’re looking for an experienced Genesis Mobile App Administrator to own the day-to-day operations of the Genesis Mobile platform. You’ll ensure high availability, resolve user issues, coordinate with vendors, and act as the bridge between IT, business, and Genesis support teams.
Key Responsibilities
1. Application Support &amp; Maintenance
Handle L1 &amp; L2 support for Genesis Mobile App users
Log, track, and drive resolution of high-priority incidents
Lead incident calls + give clear status updates to stakeholders during outages
Troubleshoot and resolve routine application issues quickly
2. Vendor &amp; Stakeholder Management
Raise/track tickets with Genesis product support &amp; external vendors
Ensure issues are resolved within defined SLAs
Be the single point of contact between end-users, internal IT, and Genesis support
3. System Monitoring &amp; Governance
Monitor app health, performance, and availability proactively
Manage user access, roles, and permissions in the mobile environment
Must-Have Skills &amp; Qualifications
5+ yrs in application administration/IT ops, preferably with mobile enterprise apps
Strong understanding of mobile app architecture, access management, and monitoring tools
Hands-on troubleshooting + root cause analysis mindset
Excellent communication to lead incident bridges and explain tech to business users
Solid grasp of ITIL/Incident Management frameworks &amp; SLA tracking
Education: Bachelor’s in IT/CS/Engineering preferred