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K20S Information Technology LLC

SAP Vehicle Sales &amp; Service Support Specialist
Location: Dubai, UAE Experience: 3-5 Years Arabic language mandatory
Duration 4 Months Extendable
 Role Purpose
Support and optimize SAP processes for Vehicle Sales, After Sales Service, and Workshop Operations. Act as the key point of contact for end users to ensure smooth daily operations, resolve issues, and translate business requirements into effective SAP solutions.
Key Responsibilities
1. Vehicle Sales Process Support
Support the complete vehicle sales cycle in SAP: Quotation → Sales Order → Delivery → Invoicing
Maintain Vehicle Master Data, pricing conditions, accessories, and sales bundles
Coordinate with Sales team for configuration changes and new product setups
2. After Sales &amp; Workshop OperationsSupport service operations: Create/manage service orders, job cards, time entry, and service billing in SAP
Monitor workshop capacity, technician allocation, and service scheduling to optimize utilization
Handle warranty claims processing and post-warranty service billing
3. User Support &amp; Issue Resolution
Log, track, and follow up on customer complaints through closure in SAP
Provide L1/L2 support to end users for SAP IS-Auto/Dealer Business Management modules
Coordinate with SAP basis/support team for technical issues and ensure SLA adherence
4. Training &amp; DocumentationConduct end user training on new SAP processes, transactions, and updates
Create and maintain Job Manuals, SOPs, and knowledge base articles
Support UAT and post-go-live activities for SAP enhancements
Required Skills &amp; QualificationsEducation: Bachelor’s degree in Computer Science, IT, Business Administration, or related field
Functional Skills:
3-5 years experience in SAP IS-Auto / SAP DVM or SAP S/4HANA for Automotive
Solid understanding of automotive business processes: Vehicle sales, workshop/service operations, warranty, spare parts
Hands-on experience with SAP master data: Vehicle master, material master, pricing, customer master
Knowledge of service order management, job cards, capacity planning, and service billing
Soft Skills:Strong communication and stakeholder management skills – liaise between Sales, Service, Workshop, and IT
Ability to train non-technical users and create simple user documentation
Strong problem-solving and multi-tasking ability in a fast-paced dealership environment
Customer-focused approach for complaint handling and resolution
Preferred Skills
Experience working with automotive dealerships/OEMs in UAE/GCCExposure to SAP Fiori apps for sales/service teamsBasic understanding of integration between SAP and DMS tools