Kasplo is a cloud-based email delivery and management service designed for businesses to send transactional and marketing emails on a large scale. The platform enables users to create and send emails, manage email lists and contacts, and track email performance and engagement through analytics. Kasplo also provides email authentication and delivery optimization features to ensure emails are delivered and not flagged as spam. The platform offers integrations with third-party applications and services, including e-commerce platforms, CRM systems, and analytics tools.

With a drag-and-drop email builder, customizable templates, advanced segmentation, personalization tools, A/B testing, and marketing automation features, Kasplo allows users to create and send targeted email campaigns. The platform provides audience management tools to segment subscribers and deliver relevant content. Additionally, Kasplo offers advanced reporting and analytics to measure the success of marketing campaigns and optimize future efforts.

Known for its user-friendly interface, affordability, and extensive features, Kasplo is an ideal platform for businesses of all sizes. Whether you're a small business just starting with email marketing or a larger enterprise looking to scale your efforts, Kasplo has the tools and resources to help you succeed. The platform also offers excellent customer support, with a team of experts available to assist with any questions or issues that may arise.

Overall, Kasplo is a reliable and robust email delivery and management service that offers a wide range of features to help businesses effectively reach and engage their target audience through email marketing.

KASPLO INTERNET PVT LTD

What You'll Do
This isn’t a passive internship. You'll play a critical role in how our customers experience success with Kasplo. You’ll own parts of the customer journey, from onboarding to advocacy — while collaborating across sales, product, and support.
Key Responsibilities
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Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs
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Proactively monitor campaign performance, flag issues, and suggest improvements
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Handle inbound queries and coordinate with internal teams (support, infra)
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Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns
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Analyze churn risks and recommend retention strategies
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Lead and support client review meetings to track performance, value delivery, and renewals
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Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp)
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Advocate for specific channel adoption and channel strategy alignment for customer goals
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Work towards customer revenue targets in collaboration with sales/growth teams
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Support customer advocacy efforts (case studies, reviews, referrals)
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Contribute to customer satisfaction tracking through follow-ups, surveys, and insights
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Document learnings, help improve internal CS processes, and think like an owner
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Who you are&nbsp;
We’re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem.&nbsp;
Must-Have
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Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company
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Strong communication skills and relationship-building instincts
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Problem-solving mindset and ability to think across tools, processes, and customers
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Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools
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Interest in CPaaS, marketing automation, and data-driven growth
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Ready to work from office (WFO) and collaborate in a startup culture
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&nbsp;Bonus If You Have
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Experience with churn analysis, customer health tracking, or account expansion
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Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.)
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Passion to transition into a full-time Customer Success Manager (CSM) role
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What You’ll Gain
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Monthly stipend + potential full-time offer (CTC range discussed at offer stage)
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Exposure to product, marketing, sales, and growth from Day 1
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Mentorship from founders and hands-on experience in scaling SaaS
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A chance to wear multiple hats and grow with the company
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