KFC Shoemaker Pvt. Ltd.

<ol><li>To respond to customer queries via Chats, Emails and Calls.</li><li>Refer to customer queries recorded on Fresh Desk software as and when required for better response.</li><li>To categorise queries recorded on Ozontel appropriately for better reference.</li><li>Maintain excel sheets for Abandoned calls, Cash on Delivery orders, Cancelled orders and Missed calls</li><li>Track Cash on Delivery orders for proper delivery.</li><li>Provide product size tips to online business division before the product launch on website.</li><li>Provide product features &amp; details to Marketing and Content team for new product launch.</li><li>Follow up of NDR (Non Delivered Report) with internal teams and customers.</li><li>Maintain discount codes for marketing promotions and providing to dissatisfied customers due to defective products.</li><li>Respond to Shipway Reviews (Tresmode review page) to build better customer experience. </li></ol>