About US

MNR Solutions Pvt. Ltd is a premier staffing solution company with the ability and passion to deliver the suitable and desired profile at the lowest Turn Around Time , with higher quality & with the keen interest to improve the overall productivity of customers by sourcing the right candidate through our extensive search process and verifying the reliability, potentiality and credentials of the candidate. 

We Offers:

- E2E Permanent Staffing
- RPO (Recruitment Process Outsourcing)
- Executive Search Assignments
- Campus Hiring

MNR Solutions Private Limited

<div><span style="color: black;">Position- </span><strong style="color: black;">L2 Network Support</strong></div><div><span style="color: black;">Exp- </span>1 to 3<span style="color: black;"> Years</span></div><div><span style="color: black;">Notice Period- Immediate Joiners/ Currently serving notice period</span></div><div><span style="color: black;">Location- Koperkhairane Navi Mumbai</span></div><div>Must Have- <strong>Genesys</strong><strong style="color: black;"> Routing Solution, L2 Support, Design with ERD</strong></div><div><strong>&nbsp;</strong></div><div style="text-align: justify;"><span style="color: black;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Administration and Maintenance of HCCS&nbsp;(Hosted Contact Centre Solution) Systems and Applications</span></div><div style="text-align: justify;"><span style="color: black;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Framework installation, configuration and handling the support and maintenance part.</span></div><div style="text-align: justify;"><span style="color: black;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To handle major production issues and the Escalated issues and provide the RCA of major Issues.</span></div><div style="text-align: justify;"><span style="color: black;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshooting of all Genesys issues for Inbound and Outbound contact centre solution including call routing, Real time &amp; Historical reporting using CC Pulse, Campaign creation.</span></div><div style="text-align: justify;"><span style="color: black;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><strong style="color: black;">Working on Genesys Routing Solution, Design with IRD.</strong></div><div><br></div>