<div>MS is a firm made up of a team of innovative, dynamic, diverse and professional members who provide a range of own and associated essential business services for entrepreneurial-minded local and international clients. We see ourselves as Lifestyle Professional - approachable, enthusiastic and passionate about each client's growth and success! MS offers a comprehensive range of affordable services, providing trusted and cost effective solutions for Business Owners in the UAE and ADGM, which offers a secure and efficient platform for companies and financial institution to establish operations &amp; fulfill their expansion ambitions. MS can provide Financial and Business Management solutions to SMEs on a flexible and scalable basis, whether that be on a regular part-time basis or for a specific period or project. We believe that our commercial, operational and financial acumen and flexible approach enables us to tailor our services to meet your specific needs, helping you to run your business more efficiently and profitably, whilst minimizing your exposure to risk. We also provide a sounding board for ideas, problem solving and even mentoring of your staff. Our mission is to provide high quality, independent, practical and comprehensive business solutions that draw upon our expertise; and to encourage, promote and support sound business practices through the implementation of accounting reporting, enterprise governance and business strategies. Backed by up-to-date technical expertise, knowledge and experience of what makes SMEs tick, we seek to empower our clients by providing the relevant, cutting-edge information needed to make decisions that are critical to their business success. Expert team at MS is also set to provide the required assistance and clear your queries on corporate tax.</div>

MS Group

<div><strong style="color: rgb(49, 49, 49); font-size: 14px;">Job Overview:</strong></div><div>We are looking for a professional who will be responsible and accountable for the overall performance of Accounting and Operations team and to oversee the accuracy of accounting works.</div><div><br></div><div><strong>Key outputs required from you:</strong></div><ul><li>Set the vision, mission, and culture of the Accounts team by managing &amp; monitoring individual and team performance, expectations and goals.</li><li>Evaluate and set up the right processes to manage the KPO delivery for multiple clients.</li><li>Interact with the clients daily, via mail, teams &amp; phone and ensure proper communication between the clients and the team.</li><li>Establish appropriate organization structure to handle the delivery seamlessly for a 20+ team.</li><li>Perform real time service delivery, schedule adherence, and hold the team accountable for meeting and exceeding performance targets.</li><li>Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the team.</li><li>Drive the development of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives.</li><li>Establish learning programs to cut down the ramp up time for new team members.</li><li>Prioritize Weekly &amp; Daily Tasks with Team Leaders and resources.</li></ul><div><strong>Qualification, Skills, and Experience:</strong></div><ul><li>CA, Postgraduate/M. Com/MBA (Accounts &amp; Finance)/CA (Inter)</li><li>3+ years of Strong KPO management experience, with overall 5+ years’ experience in the industry</li><li>Ability to handle deliveries for multiple clients.</li><li>Excellent verbal and written communication skills</li><li>Good understanding of the processes required for KPO deliveries.</li><li>Must be keen on exploring improvements, optimizing processes, and motivating people.</li><li>Strong proficiency in MS-Office applications - Excel, Word &amp; Outlook, and cloud accounting applications like QuickBooks / Zoho / Xero.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Ability to follow-up with multiple stakeholders and get things done.</li><li>Detail-oriented and able to work under tight deadlines.</li></ul>