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Job Role – SAP GATP Functional Support&nbsp;
Location –Hercules California (Hybrid)
&nbsp;Key Responsibilities
1. SAP GATP Functional Support &amp; Configuration
<ul>
<li>Provide L2/L3 functional support for SAP GATP (Global Available-to-Promise) and Batch Determination-related incidents and service requests, ensuring timely resolution within established SLAs.</li>
<li>Configure and maintain GATP functionalities, including Product Availability Check (PAC), Product Allocation (PAL), Rules-Based ATP (RBA), and Backorder Processing (BOP).</li>
<li>Analyze and resolve issues related to product availability, order confirmations, allocation constraints, and backorder processing.</li>
<li>Optimize ATP configurations and business rules to improve delivery date accuracy and order fulfillment performance.</li>
</ul>
2. SAP Batch Management &amp; Determination
<ul>
<li>Configure and support SAP Batch Determination processes, including strategy types, condition techniques, search strategies, batch classification, and sort rules.</li>
<li>Implement and maintain batch selection logic based on Shelf Life Expiration Date (SLED), FEFO (First Expired, First Out), and other business-specific criteria.</li>
<li>Troubleshoot batch determination failures, incorrect batch assignments, batch splits, and related delivery processing issues.</li>
<li>Ensure batch selection processes comply with business requirements, product quality standards, and regulatory traceability requirements.</li>
</ul>
3. Business Process Analysis &amp; Solution Design
<ul>
<li>Collaborate with Customer Service, Supply Chain, Demand and Supply Planning, Quality, and IT teams to understand business requirements and translate them into effective SAP functional solutions.</li>
<li>Conduct functional assessments, impact analysis, and gap analysis for GATP and batch determination enhancements.</li>
<li>Prepare functional specifications, configuration documentation, process flows, and technical requirements for development teams.</li>
<li>Identify opportunities to streamline availability checking, allocation, and batch selection processes.</li>
</ul>
4. Incident Management &amp; Continuous Improvement
<ul>
<li>Perform detailed root-cause analysis of recurring production issues, including incorrect order confirmations, allocation discrepancies, backorder exceptions, and batch determination failures.</li>
<li>Implement permanent corrective and preventive solutions to minimize recurring incidents and improve system stability.</li>
<li>Manage incidents, service requests, and problem records through Jira Service Management (JSM), following ITIL-based service management practices.</li>
<li>Monitor ticket aging, SLA compliance, and operational performance while proactively identifying potential service risks.</li>
</ul>
5. Project Delivery &amp; Integration
<ul>
<li>Lead the GATP and Batch Determination functional workstream for SAP enhancements, transformation initiatives, and supply chain projects.</li>
<li>Participate in end-to-end project activities, including requirements gathering, solution design, configuration, unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT), cutover, and post-go-live hypercare.</li>
<li>Monitor and troubleshoot SAP ERP–SAP APO integration through the Core Interface (CIF), ensuring consistent data exchange and integration stability.</li>
<li>Validate relevant master data and integration dependencies to maintain accurate availability checks and batch determination outcomes.</li>
</ul>
6. Documentation, Compliance &amp; Governance
<ul>
<li>Develop and maintain functional documentation, configuration records, Standard Operating Procedures (SOPs), and knowledge base articles.</li>
<li>Ensure adherence to SOX controls, quality management requirements, audit standards, and applicable regulatory guidelines.</li>
<li>Support internal and external audits by providing relevant system documentation, process evidence, and configuration details.</li>
<li>Promote consistent functional governance and knowledge sharing across business and IT teams.</li>
</ul>
Required Qualifications &amp; Experience
<ul>
<li>Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Engineering, or a related discipline.</li>
<li>10+ years of SAP functional experience, with strong hands-on expertise in SAP GATP and Batch Management/Determination.</li>
<li>Extensive experience configuring and supporting SAP GATP functionalities, including:</li>
<ul>
<li>Product Availability Check (PAC)</li>
<li>Product Allocation (PAL)</li>
<li>Rules-Based ATP (RBA)</li>
<li>Backorder Processing (BOP)</li>
</ul>
<li>Strong expertise in SAP Batch Determination, including condition techniques, strategy types, search strategies, batch classification, sort rules, and batch selection.</li>
<li>Practical experience implementing and supporting SLED-based and FEFO-based batch determination logic.</li>
<li>Good understanding of end-to-end Order-to-Cash (OTC) and supply chain processes.</li>
<li>Working knowledge of SAP SD, MM, LE, and PP integration points.</li>
<li>Experience with SAP APO CIF (Core Interface), including integration monitoring, master data consistency, and troubleshooting.</li>
<li>Strong functional troubleshooting, analytical, and root-cause analysis capabilities.</li>
<li>Experience preparing functional specifications, configuration documentation, test scripts, and process documentation.</li>
<li>Familiarity with ITIL-based incident, problem, and change management processes.</li>
<li>Hands-on experience working with Jira Service Management (JSM) or similar ITSM platforms.</li>
<li>Excellent communication, stakeholder management, and cross-functional collaboration skills.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working in life sciences, medical devices, pharmaceuticals, or other regulated industries.</li>
<li>Understanding of Good Manufacturing Practices (GMP), batch traceability, product shelf-life management, and quality-related supply chain controls.</li>
<li>SAP certification in relevant supply chain modules, particularly SAP APO or related planning and availability management solutions.</li>
<li>Experience supporting global SAP landscapes and collaborating with geographically distributed business and technical teams.</li>
<li>Exposure to SAP S/4HANA supply chain processes and integration considerations.</li>
<li>Willingness and flexibility to travel domestically and internationally as business requirements dictate.</li>
</ul>
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