NetSysCon Consulting

<div>We are looking for a Technical Support Manager for a leading established Fintech Platform.</div><div><br></div><div><strong>Job Profile:</strong></div><div>Responsible for handling L3 &amp; L4 Support and should have experience in technical support for product.</div><div>Team Handling min 5- 6 members reporting directly.</div><div>Troubleshooting, Command center, uptime and Downtime.</div><div><br></div><div><strong>Requirements:</strong></div><div>7-10 Years of Tech Support experience.</div><div>Must have experience leading tech support for a product based company.</div><div>Must have managed a team.</div><div>Strong knowledge of SQL and RDBMS concepts</div><div>Knowledge of how the Internet works (HTTP and DNS).</div><div>Programming knowledge and experience (Python or Java preferable).</div><div>Knowledge of REST API and related tools.</div><div>Exposure to centralised monitoring tools like Kibana</div><div>Expert in Project and issue tracking tools like Jira, zendesk</div><div>Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service</div><div>Problem solving ability, creativity to “think-outside-the-box”, proven track record in proposing and implementing new solutions for customers.</div><div>Excellent verbal and written communication skills, ability to disseminate information in a clear</div><div><br></div>