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Nilasu Consulting Services Pvt Ltd

<div><strong style="color: inherit;">Job Role:&nbsp;Virtual Wealth Relationship Manager&nbsp;</strong></div><div><strong style="color: inherit;">Experience: 4 Years +</strong></div><div><strong style="color: inherit;">Client:&nbsp;IDFC FIRST Bank Limited&nbsp;</strong></div><div><strong style="color: inherit;">Location: Thane( Hiranandani Estate ),Mumbai</strong></div><div><strong style="color: inherit;">Interview Mode:&nbsp;F2F (2 Rounds)&nbsp;&nbsp;</strong></div><div><strong style="color: inherit;">Mode of working: WFO&nbsp;&nbsp;</strong></div><div><strong style="color: inherit;">Week Off will be on rotational basis</strong></div><div><br></div><div><br></div><div>Role/ Job Title:&nbsp;Virtual Wealth Relationship Manager</div><div>Business:&nbsp;Retail Banking</div><div>Function/ Department:&nbsp;Retail Liabilities</div><div>Place of Work: Thane ( Hiranandani Estate )&nbsp;</div><div>Pick up and drop will be available from certain pick up points</div><div><br></div><div>We have started a journey to disrupt &amp; revolutionize the personal banking experience;&nbsp;we want to create the country’s best digital-led engagement vertical&nbsp;to service and engage our most premium customers.&nbsp;This engagement vertical will be enabled by many industry-first people &amp; tech capabilities – advanced customer analytics, unified communications suite, access to 3600 product &amp; servicing suite, hyper-personalization and Generative AI. We are looking to hire dynamic, well-rounded personal banking relationship managers for this business vertical. As part of this role, you will&nbsp;–</div><ol><li>Serve our most affluent customers &amp; drive growth by ensuring excellent engagement &amp; customer service</li><li>Act as the primary point of contact and be responsible for initiating, building &amp; maintaining deep relationships with these customers to address all their banking needs, products and servicing requirements.&nbsp;</li><li>Fully own the book, growth and customer service KPIs for mapped portfolio&nbsp;</li><li>Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements</li><li>Work with internal teams to drive on-ground innovation and bank's strategic initiatives</li><li>Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans and other pertinent banking programs</li><li>Enforce strict adherence to the bank's policies and regulatory compliance measures</li><li>Provide assistance during audits, ensuring conformity to internal and external regulations and guidelines</li></ol><div><br></div>