<div><span style="color: rgb(45, 45, 56);">We are a new age talent consulting organization Co-founded by TISS alumni and members with collective industry experience spanning 35+ years. With a proven track record of 90%+ Onboarding ratio, 100% Client retention and 80% + repeat business, we offer a team of recruitment specialists who talk the language of our client and understand the cultural fit of each candidate using our in-house Success Profile Assessment Matrix.</span></div>

SmasHR Global

<div><strong>Please send your latest resume to </strong><strong style="color: rgb(0, 0, 255);">support@smashrglobal.com</strong><strong> </strong></div><div><strong>Job Description </strong></div><div><strong>Designation: Tech Support Engineer </strong></div><div><strong>Company  </strong> Renowned MNC (SaaS) </div><div><strong>Location  </strong> Permanent WFH </div><div><strong>Workdays  </strong> 5 days a week </div><div><strong>Experience  </strong> 1.5 Years - 8 Years </div><div><strong>Compensation: Upto 16 LPA (All fixed) or 30% Hike on Last salary</strong></div><div><strong>About our client -</strong> Founded in 2012 and headquartered in Palo Alto, is led by a </div><div>team of industry experts and innovators from Google, Amazon, Salesforce, and </div><div>Yahoo. Our Client is backed by the who s who of Silicon Valley - Salesforce founder </div><div>Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation </div><div>Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a </div><div>leading technology-focused investment firm. </div><div><strong>What You ll Do</strong> </div><div>As a Technical Support Engineer, you will resolve complex technical issues in a fast-</div><div>paced, customer critical environment, working on improving processes, standards </div><div>and strategies to perfect our Support Services. </div><div><strong>Work Hours</strong> </div><div>Rotational shifts, US Central time zone </div><div><strong>Requirements </strong></div><div><strong>Must have:</strong> </div><div>Customer facing experience providing Technical support/ Customer support to </div><div>English speaking customers </div><div>Know-how of HTML, running API calls using CURL and REST client, Kibana, </div><div>Postman, Jira, FTP client </div><div>1 to 2+ years of experience working with SaaS based product company </div><div>handling international customers over voice, chat and emails </div><div>Fluency in English- reading, writing and speaking </div><div><strong>Please send your latest resume to </strong><strong style="color: rgb(0, 0, 255);">support@smashrglobal.com</strong><strong> </strong></div><div>Excellent interpersonal skills, phone etiquette and work ethic </div><div>Problem-solving and trouble-shooting skills </div><div><em>Fundamental knowledge in writing and running MySQL DB queries </em></div><div>Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or </div><div>engineering or equivalents. </div><div><strong>Good to have:</strong> </div><div>Experience with Upsell/ cross-sell will be an added advantage. </div><div>Knowledge of Webhook and API Integration (eg: Zapier) </div><div>Working knowledge of E-Commerce platforms with merchant systems such as </div><div>PayPal, Stripe, CyberSource, etc. </div><div><strong>If you think your candidature suits the above position then, please send your </strong></div><div><strong>latest resume at </strong><strong style="color: rgb(0, 0, 255);">support@smashrglobal.com</strong><strong> with the tagline Tech Support </strong></div><div><strong>Engineer  </strong></div>