Strattmont is a premium IT Services and Consulting Agency that focuses on quality, innovation, & speed. We utilize the last trends and innovations to bring results to grow our clients’ businesses.

We pride ourselves on great work ethic, integrity, and end results. Throughout the years Strattmont has been able to create strategies, solutions,  in multiple verticals while allowing our clients to obtain an overall better reach to their targeted audience through Lead Generation and Marketing initiatives.

Our duty is to help your company grow. We supply top-quality, result-oriented, and tailor-made services. We aim to deliver personal, passionate, and special solutions to our customers each time.

Strattmont is driven by creativity and innovation.

 

Philosophy
Our company philosophy is to support you on every step in your growth. Be there for you, help you generate ways of bringing you in front of your target audience, grow faster and become our long-term partner.

 

Mission
We’ve designed our entire process and products around providing everything a small business needs when they’re starting out – generating revenue – ensuring that working with us is always a quick, easy, and hassle-free experience. Working closely with you to establish your online presence, finding your optimal target audience, approach strategy, qualified leads, frequency of outflow, and lining up more potential client meetings for you.

Strattmont

<div>JOB DESCRIPTION</div><div>Client consultants are responsible for fulfilling customer enquiries and</div><div>demonstrating company values at all times. Making pet care easy is</div><div>a core contributor to this goal and the basis of our customer strategy. All</div><div>contacts and fulfillment of orders with customers must have this at the forefront</div><div>of the experience delivered.</div><div><br></div><div>JOB TITLE:  Insurance and Wellness Consultant</div><div>JOB TYPE: Part-time</div><div>LOCATION: Home</div><div>SUPERVISOR/MANAGER: Customer Care Manager</div><div><br></div><div>MAIN DUTIES/RESPONSIBILITIES:</div><div>● Managing the relationship with our shipping team </div><div>● Responsible for daily updating of orders to send to warehouse for delivery.</div><div>● Investigating product delays and non receipt of products.</div><div>● Inbound and outbound emails for support of Wellness Vets. Servicing</div><div>customer enquiries such as change of address, shipping enquiries,</div><div>updating payment information and general information on products.</div><div>● Maintain a clean and safe workspace, and abide by workplace health and</div><div>safety policies and procedures</div><div>● Following up on customer emails and providing support where required.</div><div>● Managing subscriptions between active and hold to ensure products are</div><div>held back or shipped with payments made.</div><div>● Managing data for failed payments and creating tickets to activate client</div><div>retention activity.</div><div>● Managing reporting for large Vets in relation to on hold and failed payment</div><div>activities</div><div><br></div><div>SKILLS &amp; EXPERIENCE</div><div>Experience:</div><div>● Combination of administration and customer facing roles.</div><div>● Strong attention to detail</div><div>Skills:</div><div>● Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint</div><div>and Outlook)</div><div>● Excellent verbal and written communication</div><div>● Organised and able to meet deadlines</div><div><br></div><div>● Passion for change and innovation</div><div>● Ability to make decisions and support customers</div><div>● Ability to learn new systems quickly</div><div>● Strong engagement and stakeholder management skills.</div><div><br></div><div>PERFORMANCE GOALS:</div><div>● Adherence to schedule 94%</div><div>● Adhere to shipping output 98%</div><div>● Customer/Vet administration quality – 96%</div><div>● Customer/Vet experience – 90% 3 star.</div><div><br></div><div>VALUES AND BEHAVIOURS:</div><div>It is expected that you represent the company values to the best of your ability.</div><div>We believe the following 3 values underpin all our decisions to ensure they are in</div><div>the best interests of our customers, our business and our communities.</div><div>● Care – Care for our customers, employees and ultimately for ensuring we</div><div>live our purpose to make pets the healthiest and happiest in the world.</div><div>● Trust – Doing the right thing because it’s the right thing to do in all aspects.</div><div>● Innovation - In order to provide exceptional service, it’s important to</div><div>always be on the lookout for ways to improve our business, our products</div><div>and our customer experiences.</div>