"Sureminds" is a leading agency operating in the HR Recruitment and Placement industry, based in Hyderabad. We, at "Sureminds", are offering a wide array of specialized services such as Manpower Outsourcing Recruitment, Temporary Recruitment, Permanent Recruitment, Training & Development Services and Placement Services throughout the country. We would like to offer our best services to your company and looking forward to a wonderful relationship and success at both the ends.

"Sureminds is one of the experienced and reputed placement and recruitment. As an efficientcompany, we have maintained a well-organized database in India, to meet the manpowerrequirements from Power Industries, Automobiles Industries, FMCG, Engineering industries andothers, anywhere across the country. Because of our vast experience in the industry we areable to match the right candidate with the most suitable job. We offer our services on timelybasis and make sure that we are able to meet the expectation of the client and candidates both

Sureminds Solutions

<div>20+ years of experience in overall managed service delivery</div><div>• Core Strength – Program Delivery Management, IT Infrastructure outsourcing, ITIL Knowledge, People management, Contract and Financial management</div><div>• Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, Linux, AIX, Unix, storage, Middleware data centres and monitoring</div><div>• Proven leadership skills with the ability to develop and communicate the program objectives and ensure its successful execution.</div><div>• Responsible for overall managed service delivery and SLA Compliance.</div><div>• Periodically track and assess the managed services risks and develop plans to mitigate them.</div><div>• Prepare and review status reports and present the same to customer.</div><div>• Ensure all the SLA and Under Pinning Contract with reference to Infrastructure services are appropriate and updated</div><div>• Customer complaints - Closure of all customer complaints within SLA.</div><div>• Ensure month on month improved User Satisfaction Survey Rating</div><div>• Service delivery assurance to ensure maximum service availability and performance to customer’s infrastructure.</div><div>• Driving and implementing operations services strategy in order to achieve performance and quality.</div><div>• Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues</div><div>• Ensure continual improvement in customer satisfaction, delivering higher value services and productivity</div><div>• Manage day-to-day 24 /7 operations to exceptional levels of service in excess of business expectations.</div><div>• Participates in client presentations and discussions to present the technical solution.</div><div>• Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring</div><div>• Manages the service delivery within agreed financials/budgets</div><div>• Collaborate effectively, resolving conflicts and ensuring follow through with cross-functional teams</div><div>• Strong problem-solving and analytical skills leveraging all available resources</div><div>• Exceptional verbal and written communication</div><div>• Participate in Change Advisory Board, and major Incident and Problem reviews</div><div><br></div>