Welcome to our talent management solutions. We are a bright young company committed towards bridging the gap between the right talent and right opportunities at companies. Our philosophy is to always keep people first. We offer bespoke, highly tailored recruitment solutions to our clients; global, multi-national organisations and predominant local businesses, as well as government entities across the UAE and wider GCC market.

We recruit across all industry sectors and we pride ourselves on developing sustainable and long-standing relationships, with our clients and candidates. Our approach is to identify what you want to achieve and then help you deliver it as rapidly as possible. How do we do this? By working alongside you as a partner, not just as a supplier, we’ll be there from the start to finish. We call it The Talent Arabia Way, in our view, it’s simply a better way of working.

Talent Arabia

We have an urgent requirement for &nbsp;ServiceNow Platform Lead in banking domain (Preferred) is required for our banking clients in &nbsp;Dubai ,UAE Lead ServiceNow CoE governance, demand intake, release planning, platform improvements, and align delivery with business, architecture, security, and operational objectives.--Must Own governance frameworks, platform roadmaps, release calendars, health/risk reporting, operating procedures, compliance evidence, BAU transition, and knowledge transfer initiatives--Must Must hold ServiceNow CSA, CIS-ITSM, and ITIL 4 Foundation certifications, with strong knowledge of ITSM, CMDB/CSDM, workflow automation, integrations, ServiceNow administration, and governance best practices--Must

Banking &nbsp;Domain --Preferred&nbsp; Key Responsibilities: • &nbsp; &nbsp;Lead CoE platform governance, single-front-door demand intake, release planning and improvement under Digital Workplace ownership. • &nbsp; &nbsp;Prepare management prioritization decisions; align delivery with process-owner outcomes, Enterprise Architecture and security. • &nbsp; &nbsp;Govern capacity, vendor performance, partner augmentation and internal knowledge transfer. • &nbsp; &nbsp;Coordinate with Service Operations, Observability and GRC Required Skills &nbsp;:
• &nbsp; &nbsp;Proposed must-haves: hands-on ServiceNow implementation leadership; • &nbsp; &nbsp;Demand triage, backlog prioritization, release/upgrade controls, access oversight, technical-debt management and performance reporting. • &nbsp; &nbsp;Demonstrate regulated-environment governance and vendor management
Key Deliverables:
• &nbsp; &nbsp;Governance/responsibility model; demand intake and roadmap; release/upgrade calendar; health/risk reporting with manager-agreed measures; vendor controls and operating procedures. • &nbsp; &nbsp;Retain control-ready evidence, agree BAU ownership and transition acceptance, document residual risks, and deliver partner-to-internal knowledge transfer and ServiceNow University graduate learning plans
Certifications
Proposed mandatory: current ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – IT Service Management (CIS-ITSM), and ITIL 4 Foundation.
Preferred Tech Stack: Preferred exposure to ITSM, CMDB/CSDM, integration and workflow automation sufficient to govern design trade-offs. ITOM and governance/risk capabilities are desirable, not confirmed ADCB installations. Tools / Platforms: Hands-on ServiceNow administration, access/reporting and &nbsp;release tools; backlog/governance registers and approved documentation tools. Desirable: automated testing and source-control practices. Licensed modules and exact tools require confirmation.