Welcome to our talent management solutions. We are a bright young company committed towards bridging the gap between the right talent and right opportunities at companies. Our philosophy is to always keep people first. We offer bespoke, highly tailored recruitment solutions to our clients; global, multi-national organisations and predominant local businesses, as well as government entities across the UAE and wider GCC market.

We recruit across all industry sectors and we pride ourselves on developing sustainable and long-standing relationships, with our clients and candidates. Our approach is to identify what you want to achieve and then help you deliver it as rapidly as possible. How do we do this? By working alongside you as a partner, not just as a supplier, we’ll be there from the start to finish. We call it The Talent Arabia Way, in our view, it’s simply a better way of working.

Talent Arabia

We have an urgent requirement for Aftersales Systems &amp; Operations Support Analyst (SAP) for our client based Saudi Arabia in (PWFH)Strong understanding of Aftersales business processes and operations.---MustHandle L1 tickets, user issues, troubleshooting, and system queries.--MustEnsure SLA compliance and provide end-user support across Aftersales centers.--MustSAP end-user/Super-User experience.--MustManage pricing, inventory, labor, service contracts, material master data, and business validations.--MustExperience preparing and documenting Change Requests (CRs)--Must&nbsp;
Role Overview
We are seeking an Aftersales Systems &amp; Operations Support Analyst (Offshore) to join our Aftersales Digital Transformation team. This is a functional/operational support role (Super-User level) responsible for handling L1 support, system application maintenance, master data management, and Change Requests (CRs) across Aftersales streams (Service, Parts, Rental, and Accessories).
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Note: This role requires NO coding, software development, or system configuration/customization.
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Key Responsibilities
<ul>
<li>L1 Ticket Resolution &amp; User Support: Act as the primary functional support point of contact to resolve day-to-day user issues, system queries, and L1 tickets for Aftersales Centers within agreed SLAs.</li>
<li>System &amp; Application Maintenance: Maintain Aftersales systems (ERP/JSAP, DBM, Mobile Apps, and operational applications) to ensure smooth business continuity.</li>
<li>Change Request (CR) &amp; Requirements Management: Gather and document business requirements, draft detailed CRs, and coordinate with IT teams for bug fixing and system enhancements.</li>
<li>Master Data &amp; Business Configuration: Execute master data creation, maintenance, and validation (Pricing, Material Inventory, Packages, Labour, Service Contracts, Z-Tables) in SAP.</li>
<li>Digital &amp; Operational Project Support: Assist the Digital Transformation team in testing, rollout, SOP preparation, user communications, and training for new digital projects and marketing campaigns.</li>
<li>Reporting &amp; Inventory Control: Prepare daily/monthly KPI dashboards, business reports, and support parts inventory processing (replenishment orders, stock-taking, campaign order processing).</li>
<li>User Access Management: Manage user access requests, position changes, and transfers via the GRC portal.</li>
</ul>

Mandatory Qualification &amp; Experience Criteria
<ul>
<li>Automotive Domain Experience (Mandatory): Minimum 4+ years of hands-on functional/operations support experience in the Automotive Aftersales domain (Service, Parts, Rental, or Accessories).</li>
<li>SAP Functional Knowledge: end-user / Super-User working knowledge of SAP</li>
<li>L1 Support &amp; Incident Management: Proven track record in handling L1 ticket resolution, user troubleshooting, and aligning with IT SLA frameworks.</li>
<li>Master Data &amp; Change Request (CR) Handling: Experience managing business master data and creating/documenting functional CRs.</li>
<li>No-Code / Functional Mindset: Pure functional/operational skillset—no programming, coding, or technical system configuration required.</li>
</ul>