Finding great talent globally comes at the expense of time and complexity. Global vetting, low selection ratio, lower offer acceptance rate, long notice periods, multiple offers and local compliances.

The list is long.

Well, no more. Deploy a remote team in under 3 days with our bench of 200+ meticulously selected, pre-recruited (not just vetted) experienced remote software developers trained in full-stack product development in our in-house projects. 

40+ companies across 3 countries have chosen us for their complex project requirements

Our full-stack developers specialise in 8+ technology stacks:

MERN
MEAN
Python dominant full-stack
Java dominant full-stack

We have a special emphasis on 'product development'. To enable this, every developer in TGS maintains a 360 degree understanding of product development with knowledge of server-less architecture, Microfrontend design pattern, version control softwares, generative AI, TDD and more.

To start building your team today, please drop a note to: sales@thegeeksquad.tech

Team Geek Solutions

Title: ITSM administrator
Notice Period: Immediate Joiner
Responsibilities
Own the administration, configuration, security, reliability, and ongoing support of client’s BMC Helix cloud platform, including ITSM applications, self-service capabilities, integrations, reporting, and related services.
<ul>
<li>Configure, maintain, and enhance Helix foundation data, workflows, ITSM capabilities, CMDB functionality, and self-service experiences in alignment with approved processes, controls, and business requirements.</li>
<li>Serve as the primary technical owner and internal escalation point for Helix platform issues, coordinating managed service provider and vendor support activities through resolution and root cause analysis.</li>
<li>Partner closely with client’s managed service provider to deliver Helix platform enhancements, upgrades, fixes, and configuration changes from planning through testing and deployment.</li>
<li>Manage the Helix platform backlog by evaluating enhancement requests, assessing business value and technical impact, and recommending solutions that maximize standard functionality and long-term maintainability.</li>
<li>Partner with the IT Service Management Practice Lead, process owners, Service Desk, resolver teams, and IT leadership to translate business and process requirements into sustainable workflows, automation, controls, and reporting.</li>
<li>Monitor platform performance, integrations, data quality, and overall administrative health; proactively identify and mitigate risks affecting service quality or platform stability.</li>
<li>Build and maintain Helix dashboards and reporting that provide actionable insights into operational performance, service management outcomes, and data quality.</li>
<li>Support and troubleshoot platform integrations, workflows, access issues, automation failures, and reporting discrepancies across a complex enterprise environment.</li>
<li>Administer platform security, licensing, and access controls in accordance with cybersecurity standards, audit requirements, and least-privilege principles.</li>
<li>Develop and maintain technical documentation, administrative procedures, and knowledge resources that support effective platform administration, governance, and operational continuity.</li>
</ul>
Qualifications
<ul>
<li>Strong hands-on experience administering BMC Helix ITSM or a comparable enterprise ITSM platform in a cloud environment.</li>
<li>Working knowledge of core ITSM, asset, and configuration management practices.</li>
<li>Experience configuring foundation data, access controls, workflows, and other enterprise ITSM platform settings.</li>
<li>Experience developing operational dashboards, reports, KPIs, and data-quality controls for IT service management.</li>
<li>Ability to troubleshoot integrations, workflow behavior, access issues, data problems, and reporting discrepancies across a complex enterprise platform.</li>
<li>Experience coordinating work with managed service providers, software vendors, and distributed technical teams.</li>
<li>Strong documentation, testing, change control, analytical, and problem-solving skills.</li>
<li>Ability to communicate technical concepts clearly to process owners, support teams, and IT leadership.</li>
<li>Self-directed, detail-oriented, and able to balance production support, planned enhancements, and continual improvement.</li>
</ul>
Education, Experience &amp; Certification
<ul>
<li>Bachelor’s degree or equivalent experience in information systems, computer science, business technology, or a related field.</li>
<li>5+ years of experience administering enterprise applications or ITSM platforms, including 3+ years of direct BMC Helix, or closely comparable platform experience.</li>
<li>BMC Helix administration certification preferred.</li>
<li>ITIL 4 Foundation certification preferred.</li>
<li>Experience with enterprise integrations, data management, reporting technologies, and SaaS vendor management is preferred.</li>
</ul>