<div>Born with an intense desire to offer professional and purposeful solutions to today’s business ultimatums, ALTRAIZE offers well researched alternatives to meet challenges in Human Resource Management.</div><div>Altraize sets itself ahead as it:</div><div>• Aims at reinventing itself and implementing new ideas, evolving itself into a contemporary and a forward thinking organisation.</div><div>• Believes in being professional and at the same time giving a personal touch, working closely with its clients and candidates. • Superior process and software applications to manage database, track applications, offer status.</div><div>• A fun place to work, learning and rewarding its employees a platform to execute their ideas, own up the process and a rewarding career.</div><div>• Has Knowledge of different industries, market trends, hiring trends, talent availability (spread &amp; cost),</div><div>• Aims to be a global service provider and become a world-class organization.</div>

ALTRAIZE

Description of Duties&nbsp; • Study and understand the current, plus desired, Microsoft CE application,&nbsp; configurations, and technologies.&nbsp; • Coordinate changes and designs to the CBOS and UBOS, plus the&nbsp; other&nbsp; technologies, ensuring they meet&nbsp; needs and follow standards and policies.&nbsp; • Architect and build a roadmap for delivery.&nbsp; • Assign work and manage and mentor a team of CRM and full stack developers.&nbsp; • Ensure successful delivery for the CRM, portal, and web app as part of the UBOS&nbsp; project.&nbsp; • Advise leadership on current trends in Microsoft CE applications and&nbsp; functionalities.&nbsp; • Act as a subject matter expert and represent the&nbsp; in meetings and reports with&nbsp; stakeholders.&nbsp; • Raise concerns and potential issues to&nbsp; leadership with sufficient detail for&nbsp; decision-making.&nbsp; • Architect, and Develop Microsoft CE customizations and configurations to meet&nbsp; &nbsp;functionality needs.&nbsp; • Support integrations with middleware, ERP systems, payment gateways, phone&nbsp; systems, etc., which are part of the UBOS ecosystem.&nbsp; • Act as an expert for Data Migration to Microsoft CRM.&nbsp; • Fully document all created work associated with this position, including technical&nbsp; and functional designs and diagrams, test plans, test scripts, impact analysis&nbsp; reports, lessons learned, best practices for others to follow, plus any other&nbsp; documentation as required by the . &nbsp;This documentation shall follow the format&nbsp; and / or templates as instructed .&nbsp; • Develop and maintain productive working relationships with technology staff,&nbsp; business owners, project sponsors, vendors, and key clients.&nbsp; • Lead and participate in project team activities for system work efforts related to&nbsp; enterprise systems.&nbsp; • Work independently to accomplish the tasks and duties assigned.&nbsp; • Adhere to and follow all&nbsp; standards, policies, and procedures.&nbsp; • Utilize various software and/or technology tools to perform job duties.&nbsp; • Perform tasks and other duties as related to this position and role and assigned.&nbsp; Minimum Experience&nbsp; • 10 years of Microsoft CE application software systems implementation experience.&nbsp; • 10 years of experience developing CRM applications using .Net, JavaScript, Python,&nbsp; React, SSIS, Reporting Services.&nbsp; • 5 years as a Microsoft certified FastTrack solution architect for business applications.&nbsp; • 2 years of experience leveraging Azure AI services and Machine Learning for&nbsp; developing Microsoft D365 CE business applications.&nbsp; • Delivered 2 projects as a certified FastTrack project for Business Applications.&nbsp; • Delivered 1 successful implementations leveraging AI technologies to enhance&nbsp; customer service operations, including Development and implementation of AI driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft&nbsp; Dynamics CRM solution deployment.&nbsp; • Hands-on experience with Dynamics Contact Center solution deployment, including&nbsp; ability to manage and optimize communication processes, improving efficiency and&nbsp; customer satisfaction.&nbsp; • Conducted training sessions on AI tools and Dynamics Contact Center features,&nbsp; ensuring team members are proficient and up-to-date with the latest technologies.&nbsp; • Proven implementation experience in Data Migration to Microsoft CRM from other&nbsp; non-COTs account management systems.&nbsp; • Proven implementation experience in developing integrations with ERP systems and&nbsp; data repositories.&nbsp; • Implemented high-volume contact center applications, including CRM, Portal, and&nbsp; Mobile Apps for customer service, Natural Language Interactive Voice Response&nbsp; (IVR), ChatBOT functions enabled.&nbsp; • Strong understanding of Human Centered Design Approach for product development&nbsp; • Proficient in the Microsoft Office 365 suite of business software including Teams,&nbsp; Word, Excel, and PowerPoint.&nbsp; • Proficient in the Microsoft ADO Testing Module.&nbsp; • Equivalent combination of education and/or experience may be accepted.&nbsp; Required Skillset&nbsp; • The ideal candidate will be a certified Microsoft Power Platform or Customer&nbsp; Engagement Fast Track Solution Architect.&nbsp; • Must have at least 10 years of expertise in Microsoft CE application development as&nbsp; a lead developer and/or architect.&nbsp; • Strong proven technical experience in developing and deploying multiple cutting edge technology solutions using D365 CE and Power Platform and leveraging AI and&nbsp; Machine Learning to build business applications to streamline customer experience.&nbsp; • Integration experience in an event driven de-coupled architecture, with SAP ERP for&nbsp; pricing, billing, and financial integrations, with payment gateways for real-time&nbsp; payment processing including digital wallets and peer-to-peer payment methods,&nbsp; with social media, Natural Language IVR, ChatBOT, and contact center systems in an&nbsp; omnichannel environment.&nbsp; Desired Skillset&nbsp; • Additional beneficial skills include:&nbsp; o Enterprise Business Solutions, specifically SAP projects.&nbsp; o ITIL / ITSM practices and methodologies.&nbsp; Certifications / Education&nbsp; • Bachelor’s degree in business management or information systems. &nbsp;Equivalent&nbsp; combination of education and/or experience may be accepted.&nbsp; • Microsoft MVP for award category of Business Applications and technology area of&nbsp; Customer Experience, and/or Power Apps, and/or CoPilot Studio.&nbsp; • 5+ years as a Microsoft certified solution architect for business applications. &nbsp; • Azure AI Fundamentals certification or similar AI or Machine Learning certifications.&nbsp; • Microsoft Dynamics related Certifications.&nbsp; • Equivalent combination of education and/or experience may be accepted.&nbsp;