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VARSAL-TERRA TECHNOLOGY PRIVATE LIMITED

Job roles: Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai
📍 Location: Chennai 🏢 Work Mode: Work from Office (No hybrid or work from Home) 🌙 Shift: Night Shift – US Hours ⏳ Notice Period: Immediate Joiners Preferred
Open Positions &amp; Salary
Team Lead – Operations 💰 CTC: ₹12–16 LPA&nbsp;
Experience: 5-6 years in BPO/ITES in US Mortgage Underwriting operations, preferably with significant US Mortgage Underwriting experience.. with at least 1-2 years as TL (if you are not Team lead or above on paper you are not eligible for this role)
Job Description – Team Lead – US Mortgage Underwriting
Process: US Mortgage – Live Underwriting / QM / Post Closing
Role Overview
We are looking for an experienced Team Lead – US Mortgage Underwriting to manage a team of underwriters/SMEs and ensure smooth day-to-day operations, quality delivery, productivity and adherence to US mortgage guidelines.
The ideal candidate should have strong hands-on experience in at least one of the following areas: Live Underwriting, Quality Management (QM) or Post Closing, along with prior experience handling a team.
Key Responsibilities
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Lead and manage a team of US Mortgage Underwriters/SMEs.
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Monitor daily productivity, quality, TAT and SLA adherence.
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Provide guidance, coaching and process support to team members.
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Handle escalations and resolve complex underwriting-related queries.
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Ensure compliance with US mortgage guidelines, client requirements and process standards.
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Conduct quality reviews, identify errors and drive corrective actions.
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Coordinate with clients and internal stakeholders for operational requirements.
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Drive team performance, process improvements and continuous learning.
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Required Skills &amp; Experience
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Minimum 5+ years of experience in US Mortgage Underwriting.
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1–2 years of experience working as a Team Lead.
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Strong hands-on experience in at least one of the following:
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Live US Mortgage Underwriting
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Quality Management (QM)
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Post Closing
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Good understanding of US mortgage processes, documentation and underwriting guidelines.
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Experience managing team productivity, quality and performance metrics.
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Strong communication, problem-solving and people-management skills.
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Candidate Profile
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Should have progressed from an Underwriter/SME role into a Team Lead position.
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Must have hands-on mortgage process knowledge and the ability to guide team members.
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Should be comfortable working in US business hours/shifts, as required.
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Preferred Location: Chennai
Priority Candidates
Candidates currently working in US Mortgage, who can join immediately or at short notice will be preferred.
Why Join Us
Lead a growing, high-performance US mortgage team.
Direct exposure to US clients and decision-makers.
Opportunity to drive impact in a mature, stable process with strong career growth.