<div>Umanist Staffing LLC A Small Business Enterprise (SBE); as per the gov of the USA, is the global advisor on niche skills workforce solutions. </div>

Umanist Staffing LLC

Customer Service Executive – US Voice Process
Industry: BPO / KPO / ITES / CRM Experience: 1–8 Years Salary: ₹4–6 LPA Work Mode: Work from Office Location: Bangalore
Job Summary
Looking for customer service professionals to handle inbound customer interactions for the US geography, primarily related to loan/mortgage servicing. The role involves resolving customer queries, maintaining accurate information, handling complaints, and ensuring quality customer service.
Key Responsibilities
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Handle inbound US customer calls and resolve loan/servicing-related queries.
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Update and maintain customer/loan information accurately in servicing systems.
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Handle customer complaints and provide appropriate resolution or escalation.
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Use autodialing/servicing systems as required.
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Meet defined productivity, quality, and customer service targets.
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Ensure compliance with process guidelines and service standards.
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Identify opportunities for process improvement and efficient issue resolution.
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Eligibility
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Minimum 1 year of English voice process / call center experience is mandatory.
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Strong English communication skills – verbal and written.
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Graduate preferred; undergraduate candidates must have at least 1 year of call center experience.
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US geography/customer handling experience is preferred but not mandatory.
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Mortgage/loan servicing experience is an added advantage.
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Strong customer handling, problem-solving, and interpersonal skills.
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Candidates should be flexible with shift changes and split weekly offs.
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Shift &amp; Benefits
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Shift: 6:30 PM – 3:30 AM IST
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5 days working | Work from Office
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Split weekly offs
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Cab facility: Pickup &amp; Drop
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Performance-based incentives available
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Non-sales inbound voice process
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Selection Process
India Round → US Hiring Manager Round → HR