<div><strong style="color: rgb(49, 49, 49);">OUR STORY</strong></div><div><br></div><div><span style="color: rgb(49, 49, 49);">Shopflo was born out of the pains of 100+ founders running D2C businesses sharing their frustration,</span></div><div><span style="color: rgb(49, 49, 49);">“I lose 60-70% of my visitors in the checkout funnel. It's not that order but all subsequent orders they would have made. This is after all the wining &amp; dining we did with ads, beautiful product pages, and so so many reviews. It is only getting harder with scale as I end up paying ~30-50% of my revenues to Facebook and Google for acquisition”</span></div><div><br></div><div><span style="color: rgb(49, 49, 49);">On asking if this is such a big problem - Why haven’t they solved it yet?</span></div><div><span style="color: rgb(49, 49, 49);">We heard,</span></div><div><span style="color: rgb(49, 49, 49);">“The platforms we run on, don’t allow for any changes to the checkout experience. All of this is too complex. We want to focus on building our brand”</span></div><div><br></div><div><span style="color: rgb(49, 49, 49);">Shopflo is building a simple yet powerful checkout experience that minimized cognitive load for end consumers in completing their purchases and improving their conversions.</span></div><div><br></div><div><strong style="color: rgb(49, 49, 49);">MISSION</strong></div><div><br></div><div><span style="color: rgb(49, 49, 49);">An independent e-commerce merchant should be able to deliver top-notch consumer experiences. Similar to retail behemoths like Amazon, Flipkart, and Swiggy.</span></div><div><br></div><div><strong style="color: rgb(49, 49, 49);"><em>Our mission is to level the playing field on technology for the challenger D2C merchants.</em></strong></div><div><br></div><div><span style="color: rgb(0, 0, 0);">Shopflo is a checkout SaaS platform that aims to delight and convert leads to consumers for merchants globally.</span></div><div><br></div><div><strong style="color: rgb(49, 49, 49);">CORE VALUES</strong></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Put merchants first.</em></div><div><span style="color: rgb(49, 49, 49);">Our decisions and priorities come from working backward from our merchants’ most important problems.</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Race to goals keeping the highest bar on output.</em></div><div><span style="color: rgb(49, 49, 49);">We work towards an agreed 3-4 goals, truly embodying a sprint mindset. But in no case, we can compromise on quality i.e. trust put on us by merchants</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Individual opinion over the collective alignment.</em></div><div><span style="color: rgb(49, 49, 49);">We don’t believe in being aligned all the time. It’s a euphemism for conformity to the norm. To achieve the supernormal, we want everyone to be capable of thinking independently.</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Collaboration over individual silos.</em></div><div><span style="color: rgb(49, 49, 49);">Hard problems require more than one brain working in tandem to crack.</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Caring meritocracy.</em></div><div><span style="color: rgb(49, 49, 49);">We care for each other and that means being completely transparent with feedback. We value meritocracy over all else - position, age, experience, department are no bar in any discussion at Shopflo.</span></div><div><br></div><div><br></div><div><strong>﻿</strong></div>

shopflo

<div class="description__text description__text--rich">          <section data-max-lines="5" class="show-more-less-html">      <div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5">        <p><strong>About Shopflo&nbsp;</strong></p><p><br></p><p>⚡At Shopflo, we're trying to change the way the world shops. We are a high-growth fintech startup building a checkout stack for e-commerce. We started with the vision to help new-age merchants transform the way they sell to and engage with customers online, while making shopping smarter and completely hassle-free for the shoppers.&nbsp;</p><p><br></p><p><strong>Who are we?&nbsp;</strong></p><p><br></p><p>Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital).&nbsp;</p><p>We are a team of 30 people now (with team members joining from Livspace, Gupshup, Zilingo, Setu etc.). This is a high-impact, critical role to craft the future roadmap of the organisation. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we’re just getting started!</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Own and Manage the client integration and onboarding process including guiding client tech team through the integration process</li><li>Reduce Time to Revenue Recognition and provide customers with a fast and effective on-boarding experience</li><li>Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of Shopflo’s suite of products</li><li>Provide high-quality support service to our customers and partners, minimising their efforts and resolving their technical queries with best support experience.</li><li>Collect information from callers and ensure that tickets are promptly and accurately documented in the internal ticketing system.</li><li>Update the status of issues / cases to clients promptly</li></ul><p>﻿</p><p><strong>You should apply if you have:</strong></p><p><br></p><ul><li>Good technical knowledge to help clients make appropriate customization's.</li><li>1+ years of experience working in a customer facing role.</li><li>Agility and ability to adapt quickly to changing requirements, scope and priorities.</li><li>Familiarity with SAAS is a plus</li><li>Knowledge of HTML, CSS, Javascript is a must</li><li>Experience in Front End Web Development is a plus</li><li>Experience in JIRA, Zendesk or similar ticketing tools is a plus</li><li>Since this will be a client facing role, excellent communication and interpersonal skills are a must</li><li>Documentation of Integration Processes and Best Practices</li></ul>      </div>                                                        </section>      </div>