<div><strong style="color: rgb(49, 49, 49);">OUR STORY</strong></div><div><br></div><div><span style="color: rgb(49, 49, 49);">Shopflo was born out of the pains of 100+ founders running D2C businesses sharing their frustration,</span></div><div><span style="color: rgb(49, 49, 49);">“I lose 60-70% of my visitors in the checkout funnel. It's not that order but all subsequent orders they would have made. This is after all the wining &amp; dining we did with ads, beautiful product pages, and so so many reviews. It is only getting harder with scale as I end up paying ~30-50% of my revenues to Facebook and Google for acquisition”</span></div><div><br></div><div><span style="color: rgb(49, 49, 49);">On asking if this is such a big problem - Why haven’t they solved it yet?</span></div><div><span style="color: rgb(49, 49, 49);">We heard,</span></div><div><span style="color: rgb(49, 49, 49);">“The platforms we run on, don’t allow for any changes to the checkout experience. All of this is too complex. We want to focus on building our brand”</span></div><div><br></div><div><span style="color: rgb(49, 49, 49);">Shopflo is building a simple yet powerful checkout experience that minimized cognitive load for end consumers in completing their purchases and improving their conversions.</span></div><div><br></div><div><strong style="color: rgb(49, 49, 49);">MISSION</strong></div><div><br></div><div><span style="color: rgb(49, 49, 49);">An independent e-commerce merchant should be able to deliver top-notch consumer experiences. Similar to retail behemoths like Amazon, Flipkart, and Swiggy.</span></div><div><br></div><div><strong style="color: rgb(49, 49, 49);"><em>Our mission is to level the playing field on technology for the challenger D2C merchants.</em></strong></div><div><br></div><div><span style="color: rgb(0, 0, 0);">Shopflo is a checkout SaaS platform that aims to delight and convert leads to consumers for merchants globally.</span></div><div><br></div><div><strong style="color: rgb(49, 49, 49);">CORE VALUES</strong></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Put merchants first.</em></div><div><span style="color: rgb(49, 49, 49);">Our decisions and priorities come from working backward from our merchants’ most important problems.</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Race to goals keeping the highest bar on output.</em></div><div><span style="color: rgb(49, 49, 49);">We work towards an agreed 3-4 goals, truly embodying a sprint mindset. But in no case, we can compromise on quality i.e. trust put on us by merchants</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Individual opinion over the collective alignment.</em></div><div><span style="color: rgb(49, 49, 49);">We don’t believe in being aligned all the time. It’s a euphemism for conformity to the norm. To achieve the supernormal, we want everyone to be capable of thinking independently.</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Collaboration over individual silos.</em></div><div><span style="color: rgb(49, 49, 49);">Hard problems require more than one brain working in tandem to crack.</span></div><div><br></div><div><em style="color: rgb(0, 0, 0);">Caring meritocracy.</em></div><div><span style="color: rgb(49, 49, 49);">We care for each other and that means being completely transparent with feedback. We value meritocracy over all else - position, age, experience, department are no bar in any discussion at Shopflo.</span></div><div><br></div><div><br></div><div><strong>﻿</strong></div>

shopflo

<div class="description__text description__text--rich">          <section data-max-lines="5" class="show-more-less-html">      <div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5">        <p><strong>About Shopflo</strong></p><p><br></p><p>⚡At Shopflo, we're trying to change the way the world shops. We are a high-growth SaaS startup building a checkout stack for e-commerce. We started with the vision to help new-age merchants transform the way they sell to and engage with customers online while making shopping smarter and completely hassle-free for the shoppers. </p><p>We have seen across several merchants that ~70% of customers drop off after adding to the cart. That just seems absurd to us. Such high intent customers drop off at the last stage. This is completely out of sync with all our offline experiences, where adding something to the cart means buying.</p><p>Therefore, we started shopflo to reduce the hurdles customers have to go through at checkout. </p><p><br></p><p><strong>Who are we? </strong></p><p><strong><span class="ql-cursor">﻿</span></strong></p><p>Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). </p><p><br></p><p>We are a team of 25 people now (with team members joining from Livspace, Gupshup, Setu, Zilingo, P&amp;G, Plum, McKinsey etc.). This is a high-impact, critical role to craft the future roadmap of the organisation. </p><p><br></p><p>We have closed our first seed round with Tiger Global, TQ Ventures, and Better Capital as well as prominent angels in the ecosystem. And we’re just getting started!</p><p><br></p><p><br></p><p><strong>Responsibilities</strong></p><p>&nbsp;</p><p><br></p><ul><li>Be a self-starter who thrives in a rapidly growing organisation.</li><li>Maintain ownership of customers, develop new relationships while supporting existing customers to drive adoption, expansion and retention of Shopflo’s suite of products</li><li>Provide first contact resolution according to standard operating procedures and respond back to users via callback or email.</li><li>Ensure accuracy in information when communicating to Shopflo customers</li><li>Identify customer needs and help customers use specific product features</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><p>&nbsp;</p><p><br></p><ul><li>At least 2 years of experience as a Customer Support Associate or similar Customer Success role</li><li>Since this will be a client facing role, excellent communication and interpersonal skills are a must</li><li>Patience when handling tough cases</li><li>Good understanding of ticketing tools like Freshdesk/Zendesk/Zoho is a must</li><li>Good understanding of CRM tools like Hubspot/Airtable is a plus</li><li>Familiarity with SaaS is a plus</li><li>Comfortable using data to back solutions provided to merchants</li><li>Agility and ability to adapt quickly to changing requirements, scope and priorities.</li></ul>      </div>                                                        </section>      </div>