<div>StaffHire Solutions, the primary employment agency we represent, is situated in Hyderabad, Telangana, and provides each individual with the best opportunities. We create real talent and use it in the fields and organizations where it will thrive.</div><div><br></div><div style="text-align: justify;">We are a cautious placement consultant who strives to satisfy each person's requirements for locating employment. We support you in your efforts to get your dream job.</div><div style="text-align: justify;">&nbsp;</div><div style="text-align: justify;">We take pleasure in being a business that is dedicated to helping people advance in their careers and helping businesses succeed via the recruitment of excellent talent. We are dedicated to providing a good client experience and have high expectations for the success of every candidate.</div><div style="text-align: justify;">We set ourselves apart from other consultants in India by giving applicants the best and assisting them in locating amazing workplaces.</div><div style="text-align: justify;">&nbsp;</div><div style="text-align: justify;">We will handle the work of locating the greatest professional prospects, and the candidate may count on that. We will give them all the materials needed for the application interview requirements.</div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><strong>Our Team:</strong></div><div style="text-align: justify;">Top-notch technology, professionalism, an integrated system, and a strong infrastructure are required to work with companies and candidates. As a result, we are dedicated to continually improving and funding the aforementioned resources.</div><div style="text-align: justify;">&nbsp;</div><div style="text-align: justify;">Our team of professionals is dedicated to helping our respected clients and candidates and supporting them in achieving their mutual short- and long-term demands and goals. As a team, we prioritize the demands of the client rather than putting them last and give more thought to how the customer's objective may be achieved with the assistance of others and digital push.</div><div><br></div>

staffhire

<div><span style="color: rgb(55, 58, 60);">Job Purpose</span></div><div><span style="color: rgb(55, 58, 60);"> To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent &amp;amp;</span></div><div><span style="color: rgb(55, 58, 60);">a Superior Digital Experience. Ensuring that customers get world-class services and their needs are</span></div><div><span style="color: rgb(55, 58, 60);">understood and met through financial products that the Bank has to offer.</span></div><div><span style="color: rgb(55, 58, 60);"> To enhance Customer Relationship &amp;amp; while doing so, Educate, Encourage &amp;amp; Induce the customers to use the</span></div><div><span style="color: rgb(55, 58, 60);">Digital mediums for their banking transactions/ needs, while keeping a &amp;quot;window&amp;#39; to talk to the bank</span></div><div><span style="color: rgb(55, 58, 60);">whenever customer needs.</span></div><div><span style="color: rgb(55, 58, 60);"> Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and</span></div><div><span style="color: rgb(55, 58, 60);">regulatory requirements are followed.</span></div><div><span style="color: rgb(55, 58, 60);">So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their</span></div><div><span style="color: rgb(55, 58, 60);">financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set</span></div><div><span style="color: rgb(55, 58, 60);">Job Responsibilities(JR)</span></div><div><span style="color: rgb(55, 58, 60);">Customer Engagement</span></div><div><span style="color: rgb(55, 58, 60);"> Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate &amp;amp; complete capture of interaction details.</span></div><div><span style="color: rgb(55, 58, 60);"> Call handling as per defined standards.</span></div><div><span style="color: rgb(55, 58, 60);"> Accurate resolution for customer queries.</span></div><div><span style="color: rgb(55, 58, 60);"> Promoting Digital Banking services for a superior customer service experience.</span></div><div><span style="color: rgb(55, 58, 60);"> Profiling of customers in order to aid right cross-servicing of Bank products</span></div><div><span style="color: rgb(55, 58, 60);"> Accurate logging and resolution of complaints.</span></div><div><span style="color: rgb(55, 58, 60);"> Attrition control of customers.</span></div><div><span style="color: rgb(55, 58, 60);"> Regular interactions with the customers and pro-actively assessing customer needs.</span></div><div><span style="color: rgb(55, 58, 60);"> Deepening relationship by cross selling &amp;#39;sticky products&amp;#39; like Demat, Bill Pay, Advisory etc.</span></div><div><span style="color: rgb(55, 58, 60);"> Ensure portfolio quality of relationship while racing considering eligibility.</span></div><div><span style="color: rgb(55, 58, 60);"> Monitor large amount movements and account closure from the deposit accounts.</span></div><div><span style="color: rgb(55, 58, 60);"> Ensure retention of customers</span></div><div><span style="color: rgb(55, 58, 60);">Achievement of portfolio parameters</span></div><div><span style="color: rgb(55, 58, 60);"> Meet the defined objectives of the Portfolio managed by the respective Imperia -VRM</span></div><div><span style="color: rgb(55, 58, 60);">Sales</span></div><div><span style="color: rgb(55, 58, 60);"> Right cross-sell of products basis profiling and engagement.</span></div><div><span style="color: rgb(55, 58, 60);"> Penetration of products across groups.</span></div><div><span style="color: rgb(55, 58, 60);"> Sales across all product segments-TPP, Assets, Cards etc.</span></div><div><span style="color: rgb(55, 58, 60);"> Acquiring &amp;amp; grouping of all related IDs of the Primary ID.</span></div><div><span style="color: rgb(55, 58, 60);"> Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.</span></div><div><span style="color: rgb(55, 58, 60);"> Ensure Staff are trained on product knowledge and requisite certifications.</span></div><div><span style="color: rgb(55, 58, 60);"> Income to be generated at a customer level.</span></div><div><span style="color: rgb(55, 58, 60);">Interaction Quality</span></div><div><span style="color: rgb(55, 58, 60);"> Achieve Quality benchmarks defined from time to time.</span></div><div><span style="color: rgb(55, 58, 60);"> Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.</span></div><div><span style="color: rgb(55, 58, 60);">Audit and Service Quality</span></div><div><span style="color: rgb(55, 58, 60);"> Ensure all laid down system and process are followed as stipulated by Audit and Senior Management</span></div><div><span style="color: rgb(55, 58, 60);"> Ensure accurate and timely submission of financial transactions.&amp;amp; requests.</span></div><div><span style="color: rgb(55, 58, 60);"> Adherence to set processes of updating customer interactions in CRM next.</span></div><div><span style="color: rgb(55, 58, 60);">MIS – Reporting</span></div><div><span style="color: rgb(55, 58, 60);"> Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.</span></div><div><span style="color: rgb(55, 58, 60);">Educational Qualifications (examples</span></div><div><span style="color: rgb(55, 58, 60);">Graduate</span></div><div><span style="color: rgb(55, 58, 60);">Key Skills(examples listed below)</span></div><div><span style="color: rgb(55, 58, 60);">• Basic Banking</span></div><div><span style="color: rgb(55, 58, 60);">• Communication</span></div><div><span style="color: rgb(55, 58, 60);">Experience Required</span></div><div><span style="color: rgb(55, 58, 60);"> Minimum experience in years – 2-3 yrs. preferable.</span></div><div><span style="color: rgb(55, 58, 60);">Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for</span></div><div><span style="color: rgb(55, 58, 60);">discharging duties)</span></div><div><span style="color: rgb(55, 58, 60);">• Customers</span></div><div><span style="color: rgb(55, 58, 60);">• Virtual Relationship Banking Head</span></div><div><span style="color: rgb(55, 58, 60);">• Unit Head</span></div><div><span style="color: rgb(55, 58, 60);">• Region Head</span></div><div><span style="color: rgb(55, 58, 60);">﻿• Sales Managers</span></div><div><br></div>