I am pleased to welcome you to star4rall. Thank you for taking out time to visit us and I am sure you would find it exciting, informative and interesting to know about us in detail. We have a past that we can be proud of, at the same time, we are confident about our enormous growth in the future which is completely based on the innovations and aspirations of our professionals. Without any doubt, I announce that our unique business model, work practices, and culture of quality and excellence in everything we do will lead us to a successful future. We have reached this far owing to hard work, dedication and determination of the team that drives this organization. I’m confident that with our versatile, adaptable and technology led efforts, we will meet the exacting standards of our clients.

star4rall it solutions pvt ltd

<div><strong>Role </strong></div><div>L2 Support Engineer </div><div><strong>Location </strong></div><div>India, Remote (Work from Anywhere in India) </div><div><strong>Minimum Qualification </strong></div><div>B. Tech. (or equivalent) from an accredited institution </div><div><strong>Indicative Experience </strong></div><div>5+ Years </div><div><strong>Salary </strong></div><div>Best in the Market </div><div><strong>Other benefits </strong></div><div>Health Insurance, Provident Fund, Life Insurance, Reimbursement of Certification </div><div>Expenses, Gratuity, 24x7 Health Desk </div><div><strong>About the Company </strong></div><div>We are a 2-year-old organization with 150+ people. We may not be big. But we do aspire to become great. With a healthy inflow of projects and several clients in US and Europe, we are a financially-sound debt-free organization. </div><div>We offer product and applications development expertise to our clients in Healthcare and Life Sciences. </div><div>We are headquartered at Pittsburgh, PA in US and have micro-offices at Hyderabad, Chennai, Bengaluru, Delhi </div><div>NCR in India. </div><div>People form the heart of our strategy. All our policies, decisions and even day-to-day work is governed by this very basic principle. </div><div>We truly believe that an organization can prosper only if its people also prosper and are happy. </div><div>We do not care if you were fired from your last job, had to take a long break because you had to take care of your family or just decided to take sabbatical because you wanted to try something different. All we care about is what value you can bring to the organization. </div><div><strong>Responsibilities </strong></div><div>We are looking for an Application Support Engineer who will be responsible for investigating, resolving and/or </div><div>escalating issues that come from internal Evaluate teams such as Analysts, Client Success team, Products, etc. </div><div>Develop expertise on in-house cloud applications, act as a knowledge holder for the product. </div><div>Diagnose and troubleshoot on your own issues with infrastructure configuration, data structure and user </div><div>accounts. </div><div>Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to </div><div>development team. </div><div>Restore a fresh back-up on internal servers on request. </div><div>Follow SLAs during triaging incidents from service desk. </div><div>Raise critical issues to Products team to set priority for the next iteration. </div><div>Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the </div><div>existing knowledge base. </div><div>Communicate with Development team / IT Support / Products team / QA team on daily basis. </div><div>Analyse requirements for the new functionality. </div><div>Conduct knowledge sharing sessions with internal Evaluate teams on request. </div><div><strong>Hands-on Experience </strong></div><div><strong style="color: rgb(255, 255, 255);">L2 Support Engineer </strong></div><div>Minimum 5 years of experience as a Technical Support Engineer / QA Engineer / Software Developer of complex </div><div>enterprise applications. </div><div><strong>Competencies </strong></div><div><strong>Mandatory: </strong></div><div>  Knowledge of SDLC and the role of Support Engineer in it, bug/incident lifecycle. </div><div>  Experience of working with the desktop and web applications. </div><div>  Deep knowledge of REST API, understanding of client-server architecture. </div><div>  Experience with Dev Tools, Postman, Swagger. </div><div>  Knowledge of HTML/CSS. </div><div>  Knowledge and experience with SQL, complex queries, query optimisation. </div><div>  Experience with reading and analysing logs. </div><div>  Experience in writing internal and customer-oriented documentation. </div><div>  Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative </div><div>solutions to effectively address customer concerns. </div><div>  Ability to manage multiple tasks with changing priorities. </div><div>  General Windows administration knowledge (networking, security, cmd/PowerShell). </div><div>  Act as a point of communication with the client side, product management team and other parties in the </div><div>ecosystem. </div><div>  IT Service Management knowledge. </div><div>  ITIL certification will be a huge plus. </div><div><strong>Nice to have: </strong></div><div><strong>  </strong>Must have strong visual and verbal communication Skills </div><div><strong>  </strong>Experience and desire to work in a global delivery model from a permanent work from home Position </div><div><br></div>